Mutual Credit Union Reviews | Read Customer Reviews of mutualcu.org

Mutual Credit UnionReviews of mutualcu.org

4.8241 reviews
Banking & Money
1604 Cherry Street, Vicksburg, Mississippi

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Mutual Credit Union

About Mutual Credit Union

Mutual Credit Union serves those who LIVE, WORK, WORSHIP, VOLUNTEER, or ATTEND SCHOOL in Warren, Hinds, Yazoo, Issaquena, Sharkey, Claiborne, Lowndes and Copiah Counties and Pickens County, AL.Chartered in 1931, Mutual Credit Union is Mississippi's oldest credit union, and one of the Southeast's most respected. Through the years, our State-chartered financial institution has grown from humble beginnings into a world class financial services organization with over 23,000 active members and nearly $300 million in assets.Offering the complete continuum of consumer financial services, we provide members with the same level of service as big banks for substantially less cost. Whether it's below big bank rates on loans or the lowest possible fees on share draft (checking) accounts, our members regularly get more for their money.We are based in Vicksburg, Mississippi, with branches in Vicksburg, Raymond, Yazoo City, and Columbus and that's where all of our decisions are made. In turn, our members enjoy easy access to local decision-makers, as well as the peace of mind that comes from doing business with the area's only "hometown" financial institution.In short, we hold each of our members in high regard, and we trust it's safe to say, "Our Focus Is You."

Mutual Credit Union (mutualcu.org) has 241 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: mutualcu.org
Website: mutualcu.org
Category: Banking & Money
Location: Vicksburg, Mississippi
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: November 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Mutual Credit Union reviews

241 approved reviews, newest moderated first

Linda J.
Aug 2, 2021
Excellent team
Excellent team
Response from Mutual Credit UnionAug 2, 2021
Thank you, Linda for saying so! We think our Mutual CU family is pretty amazing too. Thank you for taking the time to leave a review and for your membership.
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EDWARD
Jul 10, 2021
Simply put great
Simply put great
Response from Mutual Credit UnionJul 12, 2021
Thank you, Edward for taking a moment to leave us a review. We appreciate your time and your membership!
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AUBREUNA
Jul 9, 2021
Love mutual credit union
Love mutual credit union. They give me no problems.
Response from Mutual Credit UnionJul 9, 2021
Thank you, Aubreuna for taking the time to leave us a review!
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NICOLE
Jul 8, 2021
I am very happy with the customer…
I am very happy with the customer service of Mutual Credit Union.The service overall is excellent, informative and the employees are very helpful and nice.
Response from Mutual Credit UnionJul 9, 2021
Thank you, Nicole for leaving us a review. We look forward to continuing to serve you in the days, months, and years to come!
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LAQUANETTE
Jul 8, 2021
Good customer service
Good customer service
Response from Mutual Credit UnionJul 9, 2021
Thank you, Laquanette for your membership and for taking the time to leave us a review!
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Tomie L. White J.
Jul 6, 2021
The one issue I had with launching app
The one issue I had with launching app. Oh my..HEATHER and (don't remember her name) went over and above the call of duty. Even call me to update me while they worked thru process. (I am not a robot) Thanx guys..forever grateful. T. W.
Response from Mutual Credit UnionJul 9, 2021
Thank you, Tomie for leaving us a review! We love our Heather and will be sure to pass along your praises to her and to our team member. Our members are family and we are glad that we were able to get you back up and going with the Mutual CU app.
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Laura
Jul 2, 2021
I didn’t really understand the person…
I didn’t really understand the person and put me on hold , never got back on the phone and after holding for awhile they hung up.
Response from Mutual Credit UnionJul 2, 2021
Hi, Laura! We are sad to see that you've had a negative experience. There is no telling what might have happened that disconnected your call but we have many ways to contact us for assistance so that you aren't wasting your time. Time is precious. You can email [email protected] or submit your help ticket on our website at https://www.mutualcu.org/join-us/contact-us.html and we will respond to you quickly. You can also send in a message to us on Facebook and we can get you the help that you need. We hope that after reaching out to us again you will reconsider your review. Thank you and we hope you have a great holiday weekend.
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KIMBERLY
Jul 1, 2021
They are wonderful!!!
They are wonderful!!!
Response from Mutual Credit UnionJul 2, 2021
Thank you, Kimberly for taking the time to leave us an awesome review! We hope you have a wonderful holiday weekend!
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