Daniela D.
Overall good, mindful of delivery hassle…
Overall i am satisfied with my order and products quality. I was disappointed with my delivery experience with Muskurado. I was charged extra for delivery, only to end up dealing with DHL’s extremely poor service. Twice now (last Friday and today), DHL has falsely claimed that a delivery attempt was made when I was “not at home.” This is simply not true—I was working from home both days, attentive to the intercom and doorbell, and even received other packages without any issue. No one from DHL rang, knocked, or made any real delivery attempt. When I contacted DHL, I was first told it was a system error, and today I was told an attempt was actually made—completely contradictory explanations. This is frustrating to pay extra for delivery and then have to deal with false notifications and undelivered packages.finally i did get the package at the 3rd attempt after calls and escalations. Muskurado should be mindful for the couriers they choose and the customer experience that comes with it.
Response from MuskuradoJul 11, 2026
Hello Daniela, Greetings! Your order was done in record time at our factory and we chose the better + faster courier service. But somehow the local DHL team could not coordinate well with you. My apologies for the inconvenience caused. However, as you updated me on whatsapp that it still got delivered before your event - I am happy that it happened. We too have raised a complaint to DHL regarding this instance and in future we can choose another courier service for your deliveries.