Andrew O.
The package took much longer than three…
The package took much longer than three days to arrive so it came too late for the event. The package was also bent so it ruined the poster.
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Museums.Co (museums.co) has 77 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Andrew O.
The package took much longer than three days to arrive so it came too late for the event. The package was also bent so it ruined the poster.
Christopher D.
museums.co sells damaged goods and won’t replace them. They tried very hard to not send a replacement print and they won. Dealing with museums.co about their damaged print was very difficult and the resolution they chose was disappointing. They told me that the blundered transaction was totally my fault.
Umesh P.
The package came totally crushed and the poster was wrinkled badly. I reached out to customer care for a refund or sending a good copy. No response.
Response from Museums.CoOct 6, 2023
A email notification was received on 9/30 that the product was damaged in transit. An email reply was sent within 2 hours of the initial email requesting a photo(s) of the crushed packaging and product. When a reply wasn't received by 10/3, another email was sent with the same request, to send photos of the crushed shipping carton and product. Still no reply. We will work to resolve the issue when you respond as to what remedy you prefer.
Joyce C.
wrong picture received
Response from Museums.CoJul 1, 2022
Dear Qiwei Chen, Thank you for contacting us about your order. I apologize for the mix-up that occurred at our shipping station which resulted in you receiving another customer’s order. We have re-printed your order and shipped it via FedEx ground and it appears to be scheduled for delivery on 7/7.