Emily A.
Not worth it
The website seemed legit to me until I received my item. I ordered one pair of leggings, and the first thing I immediately noticed was there was no bottom hem to the leggings. They looked as though they were cut with scissors. I’m 5’2 and the leggings were extremely short but I ordered them in full length. So I thought, maybe someone ordered these before me and cut them and returned them? Regardless, I tried them on just to be sure I wasn’t just seeing things, maybe they’d look okay. I ordered a size XS and the waist was huge while the thighs were extremely tight. I did one squat in them and immediately had to pull them up several inches. The fit was bizarre and for $65 I was not seeing the hype at all, especially when I could get HALARA leggings for half the price and way better fit and material. So I went to request a return since their website says “easy returns” and I can assure you, the process was not “easy.” I reached out 4 times to request a return and every person I was in touch with speaks very broken English. Days later, my return request is finally approved BUT I have to pay to ship them back and they sent this long message saying they don’t “typically offer full refunds” because they can’t re-sell active wear items that have been tried on. So I have no clue if I’ll even get my money back. Seems really unfair considering the item they sent was 1. Defective and 2. Very expensive for such cheap and uncomfortable material. For someone who works out 5 days a week, I need something comfortable and durable and out of every pair of leggings I’ve ever tried, this was the worst and customer service was a pain. Go with HALARA and spare yourself the time and headache.
Response from MusesonlyOct 13, 2022
Thank you for shopping with Musesonly. We apologize for any inconvenience. We are very sorry that you received products which doesn't match our quality standards. We do cover some unusual return issue, as if we’re responsible for any inconvenience. We contacted you in order to check the situation and find a solution. We hope to hear from you soon!