Muscle MonsterReviews of musclemonster.fit

Response from Muscle MonsterJan 19, 2026

Hello Sarah, We take your feedback seriously. User trust is fundamental to us, and we regret any perception of non-transparency. To ensure fair resolution: Email [email protected] Use subject: "Trustpilot: SARAH" Our team will: 1. Process refund immediately 2. Audit your cancellation timeline We're committed to rebuilding your trust through actions. Sincerely, Muscle Monster

Response from Muscle MonsterJan 19, 2026

Hello Dawn, We sincerely apologize for the frustration caused. To immediately address the charges and prevent further payments: Please email us at [email protected] with "Trustpilot: DAWN" in the subject line. Upon receipt, our team will within 24 hours: - Freeze all subscriptions & charges - Process valid refunds - Send confirmation of resolution This ensures we securely locate your account and resolve this fairly. We're standing by to assist. Sincerely, Muscle Monster

Response from Muscle MonsterJan 8, 2026

Hi Servane, Tous nos produits présentent clairement les règles de facturation avant tout paiement. Nous nous excusons sincèrement pour l'erreur de manipulation que vous avez rencontrée. Après vérification avec notre service client : ✓ Votre dossier a été traité en priorité absolue ✓ Le processus de remboursement a été initié dans les 8 heures suivant votre réclamation Pour finaliser le remboursement intégral sous 48h, nous vous invitons à : 1. Consulter l'email envoyé par notre équipe 2. Suivre les 2 étapes simples de confirmation Par ailleurs, nous serions honorés que vous continuiez à utiliser Muscle Monster. Vos futurs retours nous aideront à améliorer votre expérience. Restant à votre disposition, Muscle Monster

Response from Muscle MonsterJan 8, 2026

Dear GM, We sincerely apologize for the frustration caused. All subscription terms are clearly disclosed before purchase. To resolve the charges you referenced: Email us at [email protected] Include "Trustpilot: GM" in the subject Our team will: 1. Investigate all charges within 24h 2. Process applicable refunds 3. Provide step-by-step guidance We need this to securely locate your PayPal transactions. We're committed to fair resolution. Sincerely, Muscle Monster

Response from Muscle MonsterJan 5, 2026

Dear David, Thank you for sharing your feedback, and we sincerely apologize for the frustration this situation has caused. We take all concerns seriously and aim to resolve issues promptly—typically within 24 hours of receiving complete information. After reviewing your case, we understand you were charged for additional subscriptions you did not intend to purchase. We’ve confirmed with our support team that a resolution requires completing our refund process, which involves specific steps to verify and cancel subscriptions securely. Our records indicate we previously provided these instructions, but the process couldn’t be finalized as the required actions weren’t completed. We genuinely want to help: - We will cancel ALL unwanted subscriptions immediately upon your cooperation. - Full refunds will be issued for any unauthorized charges once the process is complete. - Auto-renewals have been paused to prevent further charges while we resolve this. To move forward, please check your email for instructions from our support team or contact Emma directly for personalized assistance. We’re committed to making this right and appreciate your patience as we work together to resolve it. You have our assurance that we’ll prioritize your case until it’s fully resolved. Thank you for giving us an opportunity to restore your trust. Sincerely, Muscle Monster Team

Response from Muscle MonsterJan 5, 2026

Dear Rita, Thank you for your feedback, and we're deeply concerned to hear about your experience. We sincerely apologize for any distress this accidental subscription has caused, especially given your situation. We've reviewed your case with our support team. To issue your refund quickly, we just need you to complete a brief step in our refund process. Our specialist Emma is ready to personally guide you through the simple steps. Please check your email for instructions. We'll resolve this fairly and promptly for you. We value the chance to make this right. Sincerely, Muscle Monster Team

Response from Muscle MonsterJan 5, 2026

Dear Carolina, We hear your frustration and want to help resolve this immediately. To best assist you, we need to locate your account details. Please email us at [email protected] and include "Trustpilot: Carolina" in the subject line. This helps us find your information quickly so we can: - Review both charges - Process any refund due - Ensure this doesn’t happen again Our team is standing by and will respond within 24 hours once we receive your email. We value the chance to make this right for you. Sincerely, Muscle Monster Team