Jammy B.
Stayed for 3 nights over Christmas as…
Stayed for 3 nights over Christmas as me and my wife got married. Room was fantastic, stayed in the Municipal Suite( which the hotel gave us half price as we were getting married, so a big thank you). Abbi( from the tea room) helped my wife get in to her wedding dress. She's so lovely and it was really nice to have her there. After meeting her in July. All the breakfast staff were lovely; Juan, Debbie, South African supervisor( sorry wife lost your names) and lovely lady with glasses. Mark the doorman was lovely and really helpful. Stayed for the 6 course Christmas dinner which was lovely. Only gripe about it, it said the 6th course was coffee and mince pie. Which we didn't get, so I asked for a coffee and was charged. Bit rough seeing as we paid £420. Bar staff were a bit stand offish the whole stay. Especially the superviser, we came in to the hotel after being married. Still in tuxedo and wedding dress. No congratulations, which was odd as everyone who walked past was really nice and congratulating us. Even offering to buy us a drink. Ordered an Old Fashioned and my wife asked for a sweet cocktail. To which the superviser decided to give us an insanely expensive cocktail which for some reason came in big post box. ( which we didn't ask for). Which wasn't even that sweet. Which I then had to pay £48 pounds for, seeing a the old fashioned was £14 if I remember rightly. After service charge that made her drink about £30. Not a nice thing to do, a strawberry daiquiri would've sufficed. That did annoy us. Also we staying in Pullman before here and we had a nice note in the room with sweets congratulating us on our wedding. Nothing in the Municipal, strange we've stayed in a few hotels on special occasions. And there's always been a nice note and a few chocolates. Or even a bottle of proseco. But nothing here, for the sake of a few pounds I would suggest going forward it might be something you do. But overall the hotel is beautiful and the bar area is as well. Would we stay again?Maybe, but would definitely pop in for a nice drink and food.