Multiplan.comReviews of multiplan.com

I started a policy with them for my son. Be mindful that they never requested to talk to my son or have him sign anything for the policy. Got all the information for him and payment from me. Contact email/number/CC were/are mine. Fast forward about a year. My son got a job that offered health insurance so I called to cancel. They said it had to be my son. Finally get my son to the house a week later and had him call. He requested to cancel. Nope, he would need to fill out paperwork. I had them email it and son fill it out and send back right then while I had him at the house. Then they sent a text and said cancellation wouldn’t go into effect unless you respond Yes to this text. So replied yes. Called back. Well they at no point specified that the yes had to be in all caps. So resent the Yes in all caps. Still not cancelled. I’m abbreviating this but please note that they hung up on us twice and then disconnected the call immediately every time I called back after that. So I used a friend’s phone and got right through. I recorded each call and they confirmed that even though myself and my son had twice now verbally requested his policy to be cancelled and also sent in a written request, and the requested YES text, it would STILL not be cancelled until a “specialist” called my son(at some other unknown day/time) and spoke to him about his “options”. I assured them that getting my son to my house in the first place took an act of congress and it would take another to get him on a phone call(he’s young and doesn’t live with me) I asked to speak to this operation specialist now please. Not possible. I asked her to confirm that the policy would stay active and premiums would continue to be taken out until their socialist spoke to my son about these “options”. Whether this is an attempt to try and get him to not cancel or just stall and “unsuccessfully” get a hold of the customer so they can drag it out and hopefully get one more premium, I don’t know. But wow. I have no idea when or how this cancelation will ever happen. My son works long hours during the day and can’t take phone calls. And they close at 5pm. This company is literally holding us hostage. After verbal, written, and text request and confirmations to please cancel. I am now cancelling the card attached to his account so they can’t continue to charge me which is going to be a huge PITA. I will be submitting this to every review platform I find as well as the BBB. I HIGHLY RECOMMEND NOT USING THIS COMPANY.

In my opinion, this company is an epic scam. When I called to cancel this insurance I got a run-a-round just trying to get it cancelled. Now, I've received a bill for over 300.00 for a service 2 YRS ago, that they haven't paid. The service was only supposed to cost me a 50.00 co-pay, which I paid at the time. If anyone has seen the Beekeeper, I believe this company is on par with the one in that movie. Steer clear of this one.

Called this number (934) 220-5719 and didn’t took the insurance because I wanted to compare with other, unfortunately gave them my telephone number and my son’s. Have been receiving calls from all over the world Thailand, Ukraine, Spain UK, Peru, Venezuela, etc. do t want to make business with them. We’ve been blocking the phone calls all day.

This company should be forced to stop doing business! Worst experience ever!! Salesmen LIED about coverage on EVERYTHING! Never paid a dime on any of my medical claims or prescriptions. ToddTippets@manhattenlife is the President. If you have been cheated by them, please report to every governing body you can imagine. Disgusting!

I strongly advise against purchasing insurance from this company. I was misled by a salesperson who promised a comprehensive plan but failed to mention it was only a temporary 6-month option. This resulted in me losing my COBRA coverage and facing significantly higher medical costs. The plan did not cover anything, which cost me like cash patient. I am filing a complaint with the Consumer Bureau and urge others to be extremely cautious when dealing with this company." Just go to goverment site so that you know what you are paying for.

A horrible experience all the way around. I was told that the Multi Plan was medical insurance and come to find out after I paid $397.00, I find out all that I was told was a lie. After I found out this information, I called back to cancel. I was connected with a women that wanted to know why I was canceling only to be told my response was not good enough. She kept interrupting me stating loudly... I DON'T CARE. I hung up on her and called back asking for a supervisor. I was told by the supervisor that he would connect me with someone that would be nicer. Huh? Ok. Spoke to another women that wanted to upsell me another kind of so called medical insurance for even more money. Seriously??? She did not want to refund my $397.00 until I signed up with her new offer. Ok. I see how this is going to play out, so let's play. I told her I really do want this so called more expensive medical insurance as it sounds perfect for my medical needs but being I'm short on funds, I could only make this happen once I receive the full refund of $397.00 so that I could apply it to the new offer. I said the minute I receive my full refund I will call you back personally and sign up so I don't have a lapse in my medical coverage. She finally agreed and sent the refund out with a letter of cancelation. That letter was gold to me. I called my bank to have my debit card number changed so they could not try to take monthy payments out of my account. I will never ever again shop online for medical insurance. This was a total unprofessional scam right out the gate. Never again.

SCAM. Rep on the phone promised I would be able to go to a doctors appointment the day of the policy start. He knew I only needed it for one month. A few months later, the bill bounced back. I called and another customer service rep said there was a 30 DAY WAITING PERIOD to go to any doctor!!!! And that because it was talked about in the fine print of the policy it was not their responsibility to fund the bill and basically there is nothing they can do. There is a special place in hell for people who like scam people out of money for their healthcare.

The worst experience ever! I purchased the BalanceCare plan through them. Its the worst plan. They only cover first $20 of labs, most providers dont accept them. When I was trying to find a plan I gave their agent all my provider names and he allegedly looked them up and everyone was in network, only after signing up I found no one was. Paid $300 a month for absolutely nothing!