Multiplan.comReviews of multiplan.com

A NIGHTMARE.

i signed up for this insurance - multiplan limited benefit plan - for less than a year. most representatives were not pleasant to speak to and most have an attitude. they beat around the bush when it comes to answering a simple question. if you have a question for them, they’ll tell you to ask your doctor, your doctor will tell you to ask your insurance. it was a back and forth battle every single phone call. even if the insurance agent speaks with the doctors, the doctor even has a hard time getting an answer from them. i’ve been on three way calls with the insurance and doctors at the same time and have experienced it multiple times. out of the 20+ different representatives if spoken to, only one has been helpful and pleasant, her name is Bre. before my doctor appointments, i was told by my insurance and the doctor i was seeing that my insurance is going to cover my whole doctor appointment, i paid a $50 copay and thought everything was all set. months later, i get multiple surprise bills that add up to over $3,000. maybe it was the doctors fault but my insurance then proceeds to tell me they only cover 10% of my visits. i’m paying almost $400 a month for this insurance, why would anyone sign up for an insurance that only covers 10% of the bill. i was not once told that the insurance only covers 10% of the bill, until AFTER the $3,000 bills came in. the insurance agent who signed me up said i don’t have a deductible when it comes to this plan. again, could have been the doctors fault but had i known these visits would have been over $3,000 we would’ve found an alternative. when i needed help finding a doctor, i called my insurance to ask them for a list of doctors in network, after calling 40+ doctors, i found one doctor that takes this insurance. almost no one has heard of it and no one took it. i was paying almost $400 a month. bottom line, they’re rude, they’re not helpful, i signed up because i found out i was pregnant, didn’t know any better and needed coverage asap, the guy who sold me the insurance obviously made it seem like the best insurance ever and told me it was effective right away, but i’ve gotten off the phone multiple times in tears with them because they caused me so much stress. would never recommend this insurance to anyone.

Don't waste time and money. I was able to get refund, however, all calling back and forth and get the information that doctors you wanted to see are not in network,even tho the Multiplan PPO represnentative said they were in network. I would not recommend anyone to have business with then. They will say they are the largest ppo network, I don't how did they post this on internet but that information is not accurate.

I’m 21 dealing with a ammuine disease that I recently got and I been trying to get treated. It got to a point they needed a kidney biopsy to see if it’s damanged and they couldn’t even cover any of the bills. What’s the point on paying $256 a month if they can’t even cover that or anything else. I did eye exam and they said they charge me even more with insurance. Same with prescriptions. They gonna charge me even more for having insurance. As a 21 year old that’s works 2 jobs and full-time school. They are the worst and as a new person learning about insurance. This is the worst out of them all. Don’t get this insurance. They just steal your money and not help you out with anything. If you canceled the plan they don’t refund you anything. So there goes your money down the drain!!

I wish I would have looked more into this insurance after being laid off I needed something fast, I have paid over thousand dollars for this only to used it twice mammogram and yearly physical found out last minute they would not cover my doctor I which doctor last minute then didn't cover my medicine. I drop it first of the year. Just got a bill 244 dollars didn't cover the doctor visit claims said something about a flu shot. Still not working now have a bill I can't pay. The agent that sold me this should be fired I would have never got this insurance if they wasn't going to cover me.

Terrible, they do bot cover anything. Made me get a prior authorization for my migraine medicine, just to not cover it and one was $1,078 and the other one over $3000. Do not waste your money with this insurance. Lucky for me it’s through my job and I can cancel it, I will not have $200 deducted from my paychecks just for them to not cover anything.

Everything about my insurance purchase with Multiplan went wrong. At enrollment, I was told not to go to Dr office for first 30 days, but instead to ER or Convenient Care. Then, after a convenient care visit was told coverage only in dr office. At enrollment, told my regular physician was in-network. After enrollment, not the case and my medical facility won't even bill Multiplan. I have to do everything for each claim myself. $1000 and not one cent of helpful insurance coverage for my son. No appointments paid toward or covered in 3 months. Cancelled policy.

As I was determining if MultiPlan was right for me, I spent several hours on the phone with its representative while on a chat with my healthcare provider to come to an agreement concerning whether MultiPlan's offerings were In Network. I got Multiplan and the provider to agree that Antidote fit the requirements. No, it did not. I was getting letters from my healthcare provider that upcoming appointments were going to be full price because MultiPlan was out of network. RUN as fast as you can away from MultiPlan. Do not sign up. If you do sign with them, and you decide to sever ties with them, do so within 30 days to get your refund. If I could give them zero stars or minus stars, I would.