Sandra
WHAT THIS PROGRAM DID TO ME AND MY…
WHAT THIS PROGRAM DID TO ME AND MY FAMILY IS PATHETIC… MY HUSBAND (jorge torres) PAID 7K IN APRIL 24, HE ONLY ATTENDED 2 CLASSES, WE FOUND OUT HE HAD CANCER IN MAY AND HE NOTIFIED JUSTIN OF THE SITUATION AND RETRACT FROM CLASS AND REFUND… NO RESPOSNE FOR MONTHS. HE LAST SENT AN EMAIL AROUND JULY OR AUG WHILE WE SUFFERED ON A SEVERE TERMINAL DIAGNOSIS AND WAS STIL IGNORED.. MY HUSBAND PASSED AROUND WINTER TIME AND FINANCES WERE DEVASTATING AND I REACHED OUT TO THEM DIRECTLY AND WAS TOLD NO REFUND… I EXPLAINED MY HUSBAND ATTENDED ONLY TWICE, HAD CONTACTED THEM WITHIN REFUND TIME AND WAS TOLD NO… WAS TOLD HE CAN USE THE CLASS ANYTIME.. MY HUSBAND IS GONE, DEAD, BURIED AND HAVE DEATH CERT AND THEY SAY HE OR ANYOTHER FAMILY MEMBER CAN USE THE SERVICE!!!!!?? EXTREME SHOCK HOW THEY TOOK HIS MONEY, DIDNT RETURN IT EVEN THOUGH THEY HAVE GUARANTEE AND THEN HE WAS IGNORED FOR 3 MONTHS WHILE TERMINALLY ILL AND NOW THAT HE SUDDEDLY PASSED DUE TO CHEMO OR COMPLICAITONS I WAS TOLD HIE OR ANYONE ELSE IN MY FAMILY CAN USE!!!! MY KIDS ARE 9, 10 AND !1 AND WE ARE SUFFERING EMOTIONALLY AND FINANCIALLY AND HAVING TO DEAL WITH THEIR ACTIONS, RESPONSES, NON-RESPOSNES AND ABSURD RESPONSES IS OVERWHELMING, UNJUST, UNFAIR, ILLEGAL AS THE REFUND SHOUDL OF BEEN GIVEN AS HE REACHED OUT ON TIME AND NOW I DONT HAVE FUNDS TO GET AN. ATTORNEY TO SUE MULTI-FAMILY SCHOOL… I SIMPLY ASKED FOR MY REFUND… I WAS UNAWARE MY HUSBAND USED MY CREDIT CARD BY ACCIDENT SO TECHNICALLY THIS CHARGE SHOULD ALSO BE REFUNDED FOR THAT REASON OR FOR THE MULTIPLE OTHER REASOS EXPLAINED BUT THSI COMPANY JUST TAKES YOUR MONEY AND DONT CARE ABOUT YOU.. I CAN SEE THEY ONLY CARE ABOUT MONEY, NOT INTEGRITY, NOT DOING WHATS IS RIGHT.. IF THERE IS AN ATTORNEY OUT THERE THAT CAN HELP ME AGAINST MULTI-FAMILY, PLEASE REACH OUT. SANDRA
Response from Multifamily SchooledJan 26, 2026
Sandra, we are deeply sorry for the loss of your husband. We have already expressed our condolences to you privately and been corresponding with you for awhile now. We do understand this has been a very difficult time for your family. Because this review contains several statements that do not reflect the documented history of this matter, we need to clarify the facts for transparency. Readers must understand the full and accurate picture. Claim: Jorge was ignored for months: This is not accurate. We have records of multiple email exchanges, phone communications, txt and support correspondence with Jorge. He was not ignored. Our team responded according to our normal support process, and we have documentation of those communications. Claim: He only attended two classes This is also incorrect. Our attendance records show Jorge participated in multiple live Zoom sessions, in addition to having access to all training materials, recordings, tools, and mentorship resources provided inside the program. His participation extended beyond just two classes. Justin met with Jorge personally. Claim: He requested a refund within a refund period: Our program does not offer automatic or open-ended refunds. Jorge signed an agreement acknowledging our participation-based guarantee, which requires students to complete specific coursework actions and implementation steps to qualify. Our records do not show that those required steps were completed or submitted. Simply ceasing attendance does not activate the guarantee. Claim: We “took money and didn’t care” Jorge personally completed the enrollment process and entered payment details into our secure checkout system. We do not manually charge cards. The program access, materials, mentorship, and live training were delivered as agreed. Claim: The charge was unauthorized because the card was in your name. As we have explained in multiple direct replies, a business cannot determine how spouses share financial accounts. The payment was submitted and authorized at checkout. From a processing standpoint, it was a valid transaction. Claim: We refused to communicate with you. This is not accurate. Since you contacted us, we have replied multiple times, reviewed the documentation you sent, explained our policies, and provided links to the signed agreement and refund policy. Disagreement with the outcome does not mean communication did not occur. Claim: It is unfair to say the family can use the program: Access remains active because the program was legally purchased and delivered. This was not meant insensitively, but factually — digital education programs remain accessible regardless of life events, and some families choose to continue what a loved one started. We operate under clearly stated policies that every student agrees to upon enrollment. Those policies exist so we can treat all students fairly and consistently. Jorge enrolled willingly, participated in the program, and received full access to the services provided. We understand this is an emotional situation, but the claims made in this review do not match the documented communication history, attendance records, or signed agreement. We wish your family peace moving forward. — Multifamily Schooled Support Team


