無印良品Reviews of muji.us

Amazingly bad customer service. I placed my order in March, while the checkout page gives me estimated delivery date in 1 week, I haven't even got any tracking info after 7 days. I follow the instructions on Contact Us page, called in with no one answering(sending me to voice mail) so I also submitted a ticket provided my order details, asking where my stuffs are and asking for shipping info, waited another 2 days, no reply. I am not the member(so glad I am not!!! never shop here again) of MUJI so the only way to cancel my order was through, again, submitting a "ticket" or call in. So I added my cancellation request to the ticket due to no responses. The next day(today, which is 10 days after placing the order ) I suddenly got reply from MUJI says my package is delivered by Fedex and provided tracking info. I followed the tracking on Fedex and it is showing "Shipment information sent to FedEx" - meaning they just initiate the shipping THIS MORNING!!! The ETA on Fedex is next Wednesday so is 16 days(comparing to 1 week per their check-out page) after placing the order assuming it arrives on time. So they disregarded my ticket request for days and only initiate shipping after I request for cancellation? Unfortunately due to the crazy lame customer service and lags on shipping I already ordered from another store and the other branded shop shipped my order and provided tracking right at the next day. I called MUJI again today and it's still sending me to voice mail, I left the message about my order. I will keep bugging MUJI until the order is cancelled and get refunded. Don't want to go through return mess if any way possible.

Shipped back my return item based on their instruction. There's NO refund or followup AT ALL after 3 weeks. DON'T ORDER HERE! USA MUJI online experience sucks.

they are simply ashamed: I placed an order almost a month ago and it is still in preparation. I wrote and do not reply, absolutely not recommended!

Nonexistent customer service. Purchased a humidifier, it broke within ten days. Emailed for a replacement, never received a reply. Do not purchase from this company.

Avoid ordering from this company! Online checkout doesn't send a confirmation, doesn't inform you of shipping company or policies, and you can expect silence from any attempt to contact their 'customer service' department. All around, I ordered a product three weeks ago, they had no problem taking my money, but there has been no communication and no products received. Again, avoid ordering online from this company!