無印良品Reviews of muji.us

I placed an online order on September 4. Weeks passed with no updates. Whe. I logged in to check on my order, and their website informed me they were experiencing delays. Today, October 7, I logged in again, and my order is marked as expired. I never received any communication from them. Horrible customer experience.

Absolutely awful customer service from the website when trying to get a resolution for their idiotic return polocy. HARD HEADED, Inept, on line service via (ONLY OPTION BECAUSE THEY ARE TOO ARROGANT OR CHEAP TO HAVE A LIVE HUMAN BEING) EMAIL WHICH AFTER FLOODING THEM W/MY COMPLAINT, THEY NEVER RESPONDED TO. F FOR SUCK UP!

This is literally the worst customer service I've ever experienced. An item I ordered was marked as delivered by Fedex, and they took a blurry photo of boxes that are unidentifiable as proof. But, of course, my package from Muji was not there my other package shipped through Fedex was. I contacted customer service and they keep repeating the same thing over and over, saying they will investigate and then asking me to do the same thing again. It's been three weeks of this nonsense. I'm now contacting my bank because this is

Poor customer service. Ordered a digital gift card on 6/14/2024 and the recipient never received it as of 7/16. Contacted customer service via email and phone multiple times to resolve with no response. I've ordered physical products online multiple times with no issues other than slow shipping/processing and have even returned items. Did not expect such a poor experience for a digital product.

Why even bother opening a store in the US when you don’t hire enough staff to run it? No one answers your “Customer Service” Hotline, no one even bothered to answer any emails, I don’t know where the heck is my order that I placed 9 days ago. I again checked the “Tracking” and it showed my order hasn’t even left their NJ fulfillment facility! OMG! Honestly, I love MUJI products, every time im in Tokyo I always swing by to buy stuff there and I was even excited to find out that they’ve opened here in the US. My hope was to get my items faster but I guess not! Never will I order MUJI online again! I’m super disappointed!

Review on Muji Cooper Square: Zero Star. My wife bought three pairs of foot cover socks last Sunday and they are marked size 5-7. When she tried them they were way too small. She wears size 5.5 shoes, so obviously the tags on the socks were not correct. So we went back today, a week later, and asked for exchange. The cashier referred me to their manager and the manager refused flat out to exchange the pair my wife tried. The lady manager said she could only exchange the two pairs my wife didn't try. Her reason for not exchanging the one my wife tried with the larger size (7.5-10) was because the tag was removed. My wife asked how she would know if she didn't try it and how she could try it without removing the tag? The manager kept saying it was a store policy. This would never happen with other stores such as H&M, GAP, Nordstrom, e.g. If this is in fact Muji's store policy, it is extremely short-sighted thinking, and needs to be changed. We love the store and its product and have been their regular customer for years and now We are thinking of not going back.

Also had a TERRIBLE experience with MUJI. Ordered a storage bin and in the process qualified for a pair of free socks. Only the socks arrived, and now they won’t refund my money for the bin, and it’s impossible to get through on the phone. I left 2 vm and emailed twice before I even got a response, and they’ve been absolutely unhelpful and clearly could not care less.

They did not give me the promised discount for signing up for emails and texts and now they don't respond to my email questioning them on this. Terrible way to do business!