MuglerReviews of muglerusa.com

I do not like the idea that you cannot return the perfume. No worries I will never purchase anything from Mugler again. I paid 320.00 for the musk and it stinks. Cannot return it so lesson learned. Buyer beware always check out sites before you make a large price scale purchase.

Terrible and offputting experience! I ordered before valentines day, thankfully for myself because this company is a disaster! Max timeframe for processing listed on their site is 4 days so when it had been double that and I still had no update I finally reached out to customer service and surprise, SUPRISE! They cancelled my order without telling me and even the website doesnt show that! So youre supposed to read minds and just know your order is cancelled when that isnt indicated ANYWHERE! No email, nothing on my order page, literally nothing!! And they sent an email two days after my order that it was last chance to purchase to receive in time for valentines day, imagine if this had been a gift! Just appalled at this company, first and last time ever trying to order with them, never again!!!

Absolutely the WORST experience ever and I will put word out. I ordered from Mugler and they shipped my order to the wrong address. I called them to which they told me to call UPS myself. Upon doing this, UPS assured me that they cannot deliver my package to my address as Mugler has a block on reverting orders. I fully understand that. The order was sent back and when I called Mugler for the fifth time, they told me they can’t send the package to me because it’s now a different price than when I purchased it. I am disgusted as this issue was their fault and they should have corrected it. I advise everyone never to order from them. I was a customer since 2019. I even got other people to order from them. I hope this never happens again.

I am beyond frustrated with my recent purchase of the Angel Mugler Eau de Parfum from Sephora. I had received a sample of this fragrance with a previous order, and it smelled absolutely incredible. It was exactly what I expected from a luxury brand like Mugler. However, when I ordered the full-size bottle online, the scent was completely different. It was stale, flat, and lacked the depth and richness of the sample. It honestly felt like I had been sold an entirely different product. This is a major disappointment, especially considering the high price I paid for it. I feel like I’ve been misled into buying something that doesn’t match the quality I was promised. It’s extremely frustrating to spend money on something that turns out to be nothing like what was advertised. I will not be shopping at Sephora again after this experience and will be sharing my story to warn others. Buyer beware!

I recently made an online purchase of an Angel Eau de Parfum (100 ml), which was supposed to include a free body lotion, a candle, and a tote bag. When the shipment arrived, the perfume and the lotion were missing. Instead, the large box was filled with paper and the small items but the two main ones were nowhere to be found. I contacted customer care, and they assured me they would send a replacement. However, when the replacement arrived, the lotion was still missing, and they sent a mini candle instead. I called customer care again, only to be told that the promotion had ended and the lotion was out of stock. I offered to wait for it, but they said there was nothing they could do. What frustrates me most is that if they had fulfilled my original order correctly, I would have the lotion now. It makes me wonder if they even had the perfume and lotion in stock at the time of my purchase. As a regular customer who moved to the U.S. from Europe last year, I’m extremely disappointed. I don’t want to hear more apologies—I know they could have handled this better. I need the perfume for a Christmas gift, so I’ll keep it, but I have no desire to purchase their products again. They lost a loyal customer over a bottle of body lotion. This was a failure to honor their promotion, plain and simple.

I have been wearing Angel perfume since 2009. I always order from their site. This time I ordered and received an empty box! The only thing inside was the samples. A small empty box. Very frustrated with their service lately.

I ordered a sample of Angel and it was in my mail box within a few days

I am SO DISAPPOINTED with the way they try to spin their discount offers! Since the CEO/ Owner passed away things started going bad from customer service to discounts for members .i.e members always used to get free shipping, now it's only after spending $100. When they offer $25 off your purchase, you cannot apply it along with the 15% discount as a member, it's either or, so the 15% turned out to be much better and you can never enjoy/take advantage of the sales they have. They need to get it together...