Sally J D.
Out of date tennancy agreements
I bought a package that included advertising and tenancy creation, but when I came to do the tenancy they only had unusuable out of date one. So I complained and they shut my account down which meant I couldnt get access to the credit check that I'd also paid for. I messaged them again and they said they blocked my account because I was putting in an official complaint, but they would give me my money back, I told them that I wouldnt put it in if they gave me the original money back and I got access to what I've paid for since. I did get my money back and they reactivated my account but I had to go to Openrent to get the right tennancy agreement. I can't believe a specialist property company can't produce an up to date tennancy agreement. I've just checked in with them and found my account has been block again !



