MTD VanitiesReviews of mtdvanities.com

MTD does not stand behind its warranty. Immediately upon installation of a floating vanity I purchased online [Sunset 24" LED Illuminated Single Sink], it was evident one of the spring mechanisms responsible for the soft closure of the door is faulty. It takes an excessive amount of force to open the drawer, but once it is open, the left assembly 'slingshots' the drawer forward. Upon closure, the left spring makes a noticeable ticking noise (the right one makes no such noise). I sent customer service a warranty request outlining the issue. Three days later, a rep. asked me to send a video. I did. A few days later, I got the following response: "From the videos, we did not see any irregularities in the function of the drawer. The tension you experience is normal for soft-closing drawer mechanisms." I responded asking for what tolerances were considered normal and within specification, and how the company came to determine mine was within that range. After all, why would the right mechanism perform so differently if the left one is within specifications? It's been three more days and no response. I should note that the vanity I replaced also came from this manufacturer, MTD, and also featured a soft-close mechanism. I'm familiar not only with how the drawer closure works, but also with the company's products. I understand things can go wrong somewhere in the manufacturing process. It happens. That's why companies offer a warranty. But when a manufacturer fails to stand behind its product--especially something as small and relatively inexpensive as replacing a soft close drawer mechanism--I can only suggest potential customers stay away from MTD.

I never got a confirmation about the estimated delivery date and couldn't coordinate with the client. When I called over a week later the woman told me that the "warehouse was backed up and it wasn't ready for shipment yet" Also, one of the two medicine cabinets came broken and the client had to drive to the store to return it.