Ms ShapeReviews of msshape.com

I was informed 6 months after I placed an order that there had been an IT glitch. The IT glitch seems to affect the customer service email as well since no responses came back from the customer service team. According to other reviews this is their MO for how they do business. They don’t ever seem to have these glitches on the payment side of the transaction. That gets processed immediately. I had to go to the bank to get that money back.

I love my tights!

I placed this order on Sept 24,2023. The item was needed by Oct 17. I just received it Nov 20. I responded to an email apologizing for the delay. I stated to cancel the order completely as I no longer needed. And it arrives anyway and I was charged the 17.41. Not worth the time to return....

I placed an order about 2 weeks ago, but it never shipped, and I cannot get into contact with the company. I'm worried that I will never receive my order.

Ordered 2 pairs of black tights 20 deniers size D and received one pair. Also the pair I received this time should be the same as the pair I ordered 10 days ago but it is 2 inches longer… order US8431 is that most recent order

I have been really impressed with the quality of the products. My only issue at this time is that I received a wrong item in my order. I attempted to reach out to the company to adjust the order. Even multiple weeks later I have never gotten a response.

Horrible customer service and poor quality product. I ordered 3 pair of tights for my wife. The color is way wrong with the caramel being pumpkin orange. The texture is horrible as well. I have contacted the company 3 times for a refund and they will not respond. I am contacting my credit card to reverse the charge at this point. Do not order from this company. They also took over a week before they shipped when the website says it ships in 2 days. I should have trusted the other reviews. You have been warned, shop elsewhere. Update....I forwarded the emails I sent to Ms shape (with no response) to my credit card company along with the screen shots of the reviews showing the company only responds to good reviews. The reviews also show a track record of poor customer service not responding to refund requests.. My credit card company sided with me and reversed the charge. Order elsewhere or you will be fighting for your money back. This company has horrible customer service practices.

Have been attempting a return of the 3 items using MsShape return guidelines. No response from 2 emails sent to them whereby they send the return label, etc. Took 2 weeks to receive my order and you have 30 days from date of order for returns. Very unprofessional and frustrating.