Darryl W.
This company is a thief
This company is a thief, do not order anything from this company. They advertise quality men's suits and deliver an inferior product, that resembles nothing like the garment you ordered. The company will only reimburse unsatisfied customers up to 18% of the purchase price of your order, meaning they profit by selling an inferior product. The garments are poorly constructed with cheap materials. The items comes with no labels, detailing care or the materials used. The products appear to come from a second hand store. This company doesn't even take pride in the way they package your garments, its delivered to you in a sealed plastic bag. This company absolutely sucks.
Response from MrbuerlyOct 10, 2026
Dear Customer, We are sincerely sorry to hear about your disappointment with your purchase and the overall experience you have had with Mrbuerly. We take concerns about product quality, accurate descriptions, and customer satisfaction very seriously. We would like to emphasize that misleading customers is never our intention. We strive to provide stylish clothing, reliable quality, and fair pricing, and we regret that your experience has left you feeling otherwise. Regarding your concerns about the fabric, garment construction, labeling, and packaging, we would appreciate the opportunity to review the specific products you received. Your feedback is important, and we believe these concerns deserve a careful and individual assessment. We also understand your frustration regarding the refund options previously offered. While our return and refund procedures follow established policies, we recognize that concerns about potential product discrepancies should be reviewed based on the individual circumstances. Please provide your order number through Trustpilot's "Request Information" feature so we can review your order details, previous correspondence, and the issues you have raised, and work toward an appropriate resolution. We sincerely regret that your experience has affected your confidence in our brand. We value our customers and remain committed to addressing concerns fairly, respectfully, and professionally. Best regards, Mrbuerly Customer Service Team