MrbuerlyReviews of mrbuerly.com

Response from MrbuerlyOct 20, 2026

Dear Customer, We’re very sorry to hear about your experience and understand your frustration regarding the sizing and exchange process. We take the accuracy of our size charts seriously. We understand that you selected a size based on the measurements provided on our website, so receiving a jacket that measures differently from what you expected is understandably disappointing. We would like to review the measurements you referenced alongside the actual measurements of the jacket you received. We’re also sorry that the exchange process left you feeling unsupported. We understand your concerns about the $65 exchange fee and the difficulty of accessing the exchange instructions before payment. We agree that the process should be clearly explained so customers can understand their options before making a decision. Please provide your order number through Trustpilot’s “Request Information” feature so our team can review your order, the size chart, and the exchange options that were communicated to you. We want to understand what happened and work toward a fair and appropriate resolution. We sincerely regret that this experience has damaged your confidence in Mrbuerly. Your feedback deserves careful attention, and we appreciate the opportunity to address your concerns. Best regards, Mrbuerly Customer Service Team

Response from MrbuerlyOct 20, 2026

Dear Andy, Thank you so much for your review and for your kind words about our designs! We're delighted to hear that you appreciate the unique style of our collection and love how our pieces strike a balance between elegance and individuality. That's exactly the kind of style we aim to offer at Mrbuerly. We're sorry you had trouble applying your discount to your order. We understand how frustrating that can be, and we'd be happy to look into it for you. Please contact our customer service team with the discount code you tried to use and your order details so we can check what happened and see how we can help. Thank you again for choosing Mrbuerly. We truly appreciate your feedback and hope to make your next shopping experience even better! Best regards, Mrbuerly Customer Service Team

Response from MrbuerlyOct 20, 2026

Dear Scott, Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your kind words and are delighted to hear that you're happy with Mrbuerly. Our team is passionate about offering stylish clothing that combines distinctive designs with great value, and your support means a lot to us. Thank you for choosing Mrbuerly. We look forward to serving you again! Best regards, Mrbuerly Customer Service Team

Response from MrbuerlyOct 20, 2026

Dear Clarence, Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We're delighted to hear that you found the color you wanted and that the fabric and pricing look just right for you. We truly appreciate you choosing Mrbuerly and giving us the opportunity to earn your trust. We hope your coat arrives just as you envisioned and that you'll be just as pleased with the quality and fit in person. Thank you again for your support. We look forward to hearing your thoughts once your coat arrives! Best regards, Mrbuerly Customer Service Team

Response from MrbuerlyOct 20, 2026

Dear Barry, Thank you for sharing your feedback. We're sorry that your experience with delivery has been disappointing. We understand that waiting three to four weeks for an order can be frustrating, especially when faster delivery options are advertised. To clarify, expedited shipping generally refers to the transportation time after an order has completed preparation and is ready to ship. We recognize that the distinction between production time and shipping time needs to be communicated clearly, so customers can make informed decisions before placing an order. We also appreciate your feedback regarding the tip request. We understand that customers expect a transparent checkout experience without feeling pressured to pay anything beyond the stated order total. Your comments are valuable, and we will take them into consideration as we work to improve our delivery communication and overall shopping experience. We're sorry we fell short of your expectations, and we appreciate the opportunity to learn from your feedback. Best regards, Mrbuerly Customer Service Team

Response from MrbuerlyOct 20, 2026

Thank you so much for your 5-star review! 😎⭐ We're glad you had a great experience with Mrbuerly! We truly appreciate your support and look forward to serving you again. Stay stylish! Best regards, Mrbuerly Customer Service Team