MrbuerlyReviews of mrbuerly.com

Ordered a sport coat in mens Xl. When it arrived it wouldn’t fit an 11yr old boy. Contacted the customer service about returning and was told it would cost 💲 80 to send it back to China. They suggested I keep it and exchange it for a larger size and only pay shipping. The shipping charge is $60. Insane. I get emails from them daily about there policies and want to make it right for me. Total scam and bullshit. I have contacted my cc company to dispute. Don’t waste your time or money with this company

WARNING - DO NOT BUY FROM THIS BRAND. If I could give a zero out of five I would! By far the worst company I have ever had the displeasure to deal with. The jacket that arrived didn’t resemble the highly edited AI version of the jacket on their website, in any way. Very, very poor quality, badly made and with detailing literally falling apart and cheap plastic buttons hanging on a thread. The sort of garment that you’d find in a cheap fancy dress hire shop that you’d wear at a party for a joke. Most certainly NOT the well crafted designer jacket advertised. This company are SCAMMERS by any other name. Over 20 emails to them and all I got in return was denial, ignorance and no accountability or acceptance of any blame whatsoever. TERRIBLE, TERRIBLE BRAND AVOID AT ALL COSTS!!!!!!! ******EDIT. IN ANSWER TO THEIR RESPONSE BELOW***** You will see their response below but I have no opportunity to reply, so I’m editing my own review so you can see my answers. We're sorry to hear that you were disappointed with your experience - NO YOU ARE NOT. I SENT YOU OVER 25 EMAILS! We take feedback regarding product quality and customer service very seriously. However, we would like to clarify that we do not misrepresent our products or intentionally mislead our customers. Our product photos, descriptions, and details are created to accurately represent the items we offer. - NO YOU DO NOT. I SENT YOU PHOTOS CLEARLY SHOWING THE MISREPRESENTATION. YOU ABSOLUTELY MISLEAD CUSTOMERS. ZERO ACCURACY. Every garment is produced with quality control procedures before shipment, and we are always willing to review any specific concerns regarding workmanship, materials, or order details - NO THEY ARE NOT. THEY ARE CHEAP, TERRIBLE QUALITY, AND I ALSO SENT YOU PHOTOS OF THE BAD WORKMANSHIP AND THE DAMAGE TO THE ITEM ON RECEIPT. We are also concerned to hear that you felt your messages were not properly addressed. We always strive to respond to customer inquiries and find solutions, and we would appreciate the opportunity to review your communication history and order details - AGAIN. NO YOU DO NOT. YOUR SOLUTIONS ARE TO TAKE ABSOLUTELY NO RESPONSIBILITY FOR ANYTHING, NO ACCOUNTABILITY. Unfortunately, we are unable to identify your order based on this review alone. Please contact us with your order number and photos of the item received, and our team will carefully investigate the situation and assist you further - I HAVE CONTACTED YOU OVER 25 TIMES TO EXPRESS MY DISGUST IN MY TREATMENT. I HAVE SENT CLEAR PHOTOS OF YOUR RUBBISH GARMENT AND THE FACT THAT IT WAS FALLING APART WHEN IT ARRIVED. AND YOUR ‘ASSISTANCE’ WAS TO OFFER A 10% VOUCHER!!!! WH THE F*K IN THEIR RIGHT MIND WOULD EVER SPEND ANY MONEY WITH YOU EVER AGAIN, LET ALONE USE A VOUCHER!!!!! We value honest feedback and remain committed to providing quality products and professional customer service - YOU DO NOT WELCOME HONEST FEEDBACK. YOU ARE DEFINITELY NOT COMMITTED TO QUALITY PRODUCTS. AND YOUR CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED, EVER!!!

Excited and delighted

Love the variety of styles and colors. And ordering process very simple.

The selection process was great

Clear and straightforward

First time user do so good so far.

Great service and awesome customer service