Mr. ApplianceReviews of mrappliance.com

Our washing machine stopped working, and when the technician came out on Tuesday, I made it very clear that the repair needed to be completed by Friday because we were leaving for a trip. I was specifically assured that the part would arrive Wednesday or Thursday and that the repair would be completed by Friday morning at the latest. Based on that promise, I paid a 75% deposit upfront — several hundred dollars — so the company could order the part. Friday arrived, the part never showed up, there was apparently no tracking information available, and nobody from the company proactively contacted me with an update. I had to call them myself to find out the promised timeline would not be met. What made the experience even more frustrating was that when I repeatedly requested to speak with a manager, I was told that was not possible and that escalation could only happen through email. To make matters worse, the technician never meaningfully inspected the machine. I explained the symptoms — water left in the drum and a humming noise — and he immediately said it needed a drain pump, collected payment, and left. I also have concerns about the pricing transparency of the repair and part markup, especially given the large upfront deposit requirement. At this point: • The promised repair timeline was missed • Communication was poor and reactive • My money is tied up in the deposit and the ordered part • I was unable to pursue another repair option sooner • Our travel plans were negatively impacted Mistakes and delays happen. What matters is communication, accountability, and customer service. Unfortunately, this experience lacked all three. I hope management reaches out to resolve this situation appropriately.

If I could do less than 1 star I would, we paid 350.00 to have Mr. Appliance Lexington franchise diagnose a problem with our Viking oven. We were informed apart would be ordered, fast forward 1 month later with me calling multiple time and being told the part was coming. Third call over a month later I was told that the location had been closed and they could do nothing for me, I was directed to call their head office 888-998-2011. Love this part, the answering system asks for zip code of your location before you are able to talk to someone come to find out there is no service anywhere near my home anymore so it hangs up on you. I was able to get thru by pressing the number if I was calling from Canada. You are now sent to a scheduling service only. I have had them escalate this issue 3x now with zero response from Mr. Appliance their answering service say they have no other way to help and we have been forced after over a month without an oven to have another company come in and pay another 350.00 diagnostic fee and a 800.00 repair bill to finally get our oven fixed. We are also still out our original 350.00 with no way to contact Mr. Appliance corporate (so much for customer services). They are part of the neighborly company and their slogan is “It’s Not Done, Until It’s Done Right!!” Never trust this company, they have actively set their system to give customers as little customer service as possible. They closed the location with total disregard for their customer, leaving us and I’m sure other’s out of pocket and with their repairs not completed.

Don’t make the same mistake I made. What should have been a simple, straightforward repair to our Bosch dishwasher turned into an expensive and frustrating ordeal with Mr. Appliance. From the start, the technician misdiagnosed the issue, sending us down the wrong path. That mistake ended up costing us over $1,400 in parts that did not fix anything, leaving us with a dishwasher that still does not work and is now filled with “warranted” parts that serve no purpose. To make matters worse, those parts were priced higher than what the manufacturer charges. The process dragged on through multiple visits and payments, only for the dishwasher to begin showing entirely new error codes afterward. When we tried to get help, the company became unresponsive. Even more concerning, they publicly responded to our online reviews with false claims about rodent infestations, something never mentioned to us during service. It felt less like customer support and more like an attempt to discredit our experience. While they acknowledged how poor the experience was, they have made no effort to address the financial loss, wasted time, or ongoing frustration. If you are looking for a reliable repair experience, look elsewhere. Choose a company that diagnoses accurately, communicates honestly, and stands behind their work, because this one does not.

Poor communication. Ask to speak with manager, technician, or owner on status of our repair. Supposingly waiting on part that is readily available on Amazon. We prepaid over $400. Dollars. Now all we hear is crickets. We are located in Lexington SC 29072.

I would unfortunately not recommend this company in Monmouth County. The person making appointments is very fast and professional. The repairman sent was also knowledgeable and professional. However, they (a) charge far too much and (b) have no interest in standing behind their work. I hired them to install/insert a new bottom wiper on the dishwasher (a $12 part I ordered directly from Frigidaire for my model). A job that takes perhaps 15 minutes. They charged $272. After using it for 1 cycle, it fell out and when I called them 48 hrs after their visit they actually said it would be another $272 to visit again. They said there was no guarantee of their work since the piece of plastic came from Frigidaire and not through them. This was shocking, since I also own a company in which customer service is paramount. I was certain they would of course return to install the part properly since it was clearly not done right just 2 days before - and the dishwasher itself is only $399 new. I canceled their follow up appointment right away.

They advertise easy returns yet they do not approve you when you ask to return a part.

Don't Ever Ever Ever ask Mr appliance to fix anything for you in your house. If you look at all these complaints that people are making I understand exactly for I had one person that they said that he worked there for 20 years and he knew just about everything about appliances, come out today to look at my dishwasher and he opened the dishwasher door and looked inside and said you need a new pump shut the dishwasher door charge me $157 and said it was for diagnostic and said it would cost almost $500 to fix it. Well I paid the $157 and then I got really upset because he wasn't here but about I would say 5 or 6 minutes. So I called them and said that I was very displeased and that I wanted to stop the credit card payment that I made because he didn't do anything at all. He didn't look at the pump he opened the dishwasher door and shut it and said it was the pump. I did call the company and complain and they were very nasty and unprofessional; telling me if I didn't pay they would put a lien on my house $157. Can you imagine a professional person telling a customer that they we're going to do that for a service call? Don't ever let them touch any appliance that you got in your house! I would give them a 0 if I could, I spoke with one of the managers there to let them know I was unhappy He was a very, very nasty human being. So trust me stay away from Mr. Appliance.

The service call came fast which was the only thing good with the experience that I had with Mr.Appliance in Omaha. The technician was here for about 30 minutes which cost me over $150. I was then presented a quote for over $600 to repair my 2.5 year old GE dishwasher. This is more than a new one by the way. The technician said that the control board needs to be replaced and that was it. After doing some research I found a GE replacement part for around $150 and the person I spoke too sent me a link on how to install it. 4 screws and 2 plugs. He said that I shouldn’t be more than 30 minutes to replace the part. This is a very high quote that boarders on a complete bend over if you ask me. Long story short I would give them “0” stars if I could. I don’t recommend you having them fix your appliances.