Mr. ApplianceReviews of mrappliance.com

I am extremely disappointed with my experience with this appliance repair service. The technician who was sent to my home did not appear to have my best interests in mind. Had he done so, I believe he would have advised against repairing my appliance altogether. After the repair was completed and the technician had left, I took the time to research the age and value of the appliance. I discovered that it was manufactured in 2009 and is now approximately 17 years old. What was most frustrating was learning that the cost of the repair exceeded what it would have cost to purchase a comparable new appliance and have it professionally installed. Had I been informed of this upfront, I would have chosen replacement over repair without hesitation. I would have been more than willing to pay the service fee for the technician's time and expertise, even if the recommendation had been not to proceed with the repair. As a customer, I expect professionals to provide honest guidance and help me make the most cost effective decision. Instead, I was left with an expensive repair on a very old appliance that likely has limited remaining lifespan. The fact that I had to conduct my own research afterward to discover this information was disappointing and undermined my trust in the company. A reputable appliance repair company should be willing to advise customers when a repair is not financially sensible, even if that means foregoing a larger repair bill. If customers must do all of the research themselves to determine what is truly in their best interest, there is little value in relying on professional expertise. For that reason, I cannot recommend this company. I would encourage anyone seeking appliance repair services to find a company whose technicians prioritize the customer's best interests and provide honest, trustworthy recommendations rather than simply performing costly repairs.

I have a home warranty, they came to fix my combo microwave convention oven Less Than 3 months ago. The appliance is currently doing the same thing it was doing before they supposedly fixed it. I requested service and when the guy called me to schedule, he wanted me to troubleshoot everything over the phone going to my breaker box and everywhere else instead of sending the technician out. He was very rude disrespectful and unprofessional. Tried to argue with me over the phone saying I need an electrician not an appliance guy. I then asked if the microwave was doing the same thing as before, that must mean they didnt fix it properly the first time, correct?(if i supposedly need an electrician)? Also, how did it work for almost 3 months after they came out the first time? online it states that they have a one year warranty on parts and labor and it has only been 3 months. He then told me he would not be coming out for service and that my home warranty was contracted with other providers they had a ton of them. And that my home warranty provider needed to find someone. And then he said why do I keep calling him. This was the only time I had called him. Do not use this company we will be totally dissatisfied. I am not sure how a company stays in business this way.

I had 2 appliances Washer/dryer with minor issues and they charged me $150 for each to start as a visit charge even though they are right next to each other. the whole thing lasted 30 minutes and cost almost $600. I see that many others have had the same issue, I wish i had read revies first. they called me and said they would get back to me after i complained but have heard nothing.

Our washing machine stopped working. We called Mr. Appliance. They said it needed a new motherboard which they would replace. They new main board and servicing costing us over $500.00. They came out a second time a few days later to replaced the board. The Technician set it on quick wash and told us to let it run. He left. Five minutes after he left, the washing machine quit again. Only two functions worked. We called the company who doesn’t answer the phone after 3:00 on Fridays (even though they say they are open). We called the main business number only to be told that someone would get back to us in a couple of days. There is little wonder why they have a rating of 1.5 stars in trust pilot.

First time customer and I will NEVER call them again. I am a single parent as my wife died last year. I told them I would not be home but I have a house helper that will be there at that time. They told me they would call while on their way to let me know they were en route. However, come to find out, the call while they are on their way was actually to confirm AGAIN, while they are on their way, that someone will be there and that they will NOT stop at the location unless someone confirms a second time. This was not my understanding. I had my phone with me at work and checked it throughout the day. I could not have the ringer on because I work with patients and have to keep in on silent but I do check it throughout the day. I did see ONE phone call with a voicemail and ONE text message, which I had missed. I called back but it was too late ... they said I had to reschedule. I got a call the next day from a lady who apologized but then she just ARGUED with me repeatedly. She insisted that she called multiple times. I double and triple checked my missed call log and voice mails. Indeed, ONE call and ONE voice mail. She continued to argue, saying "I called multiple times. I can show you a screenshot that shows I called multiple times." Ok, you do NOT argue with a customer like that. I later got a text message from her that started with an apology but then delved into defensiveness again. Again, in the text after saying "Sorry," she said "We called a handful of times and got nothing." I responded to her text saying that I would not do business with them and told her to not argue with a customer. I thought that was the end of it. It was not. Incredibly, she then called me back AGAIN (bad idea) to "apologize" but ended up defending herself even more in the same breath. She said "I'm sorry but I did call multiple times." I told her it's not an apology if she immediately says "But" and then just keeps defending herself. I told her that is a disingenuous apology. I told her, I have worked in customer service and have done service recovery, you do not apologize to a customer and then say "But" and then just defend yourself. That is not good customer service. I could not believe this, she defended herself AGAIN after this, saying, "Do I not have the right to defend myself?" And, incredibly, "I won't send it to you, but I did take a screenshot. It shows that I did call multiple times." She just WOULD NOT STOP defending herself. She could not stop. And when I told her AGAIN that she keeps acting defensive she sort of scoffed at me. This is an example of very bad customer service. I will NEVER call this company again and have already told people to not call them.

I started out with a regular GE wall oven with microwave service request on 4-2-26. Microwave worked fine but oven would not get over 100 degrees . 1st call - service call charge plus a $600 part . Tech said he couldn’t get a cell phone signal In order to run a card - so I wrote a personal Check. Wrong part came in and they had to reorder - ok - $600 part came in and it still wouldn’t go above 100degrees. My husband specifically asked the technician if he had checked the electrical components plus the breaker. Same tech - said yes but he needed another part - another service call - plus the cost of the part. Fast forward to 4-20 -26 still not repaired - same issue - so we asked for our parts and money back for service calls . Because they had said they checked the electrical components Plus the breaker - we went to LOWE’S and bought a new wall oven almost like the old one (which was less than 10 Years old), installed it and guess what - same issue . LOWES said we would have to have an electrician check it which was another service call. Fast forward to today 5-21-26- still no refund ( was told I needed to make sure I checked the mail carefully because the check would Look like junk Mail !!!! I am highly aggravated. And plain mad - the electrician verified it was simply the BREAKER -was removed and not put back in the correct location in the box. He fixed it and now I’m Out close to $5000, whoever heard of a refund check looking like junk mail !!!

DO NOT use this company! It is a scam! They are liars and exorbitantly overcharge you. I paid $468 dollars to have a $20 heating element replaced on my dryer in 20 minutes. My husband has replaced the heating element before, but that day, I ordered the wrong replacement and he found a burnt wire that we wanted to make sure was inspected to insure the dryer was safe to use. My husband was outside working and was the one to meet the tech both for the diagnosis and when he returned with the part. My husband was NOT given an estimate before the work started. I was on the phone when the tech completed the job, so I signed his tablet and gave him a credit card. After 3 attempts with the credit card and no service on the tablet, I was left to write a check or I would be disputing the charge with my credit card. I asked my husband if he knew it was going to be almost $500 to fix our 15 year old dryer? He said he was never given a price. The invoice I was emailed was a lump sum and not detailed, so I emailed the next morning and asked for an itemized invoice. It was a Saturday and I received an automated, we will be with you shortly, email. A week later I had not received a email, so i emailed again. Dominic, the manager, replied and told me multiple lies. First, he told me that according to their records, this was my first communication with them. Second, they put in a high grade OEM coil costing $160+. The part they replaced is, WP8544771, and I cant find one for more than $70, with most being in the $20-$30 range. Finally, he told me that my husband signed off on the estimate. I asked for proof and he sent me my signature on the work authorization line and like I previously said, I was not here to approve the work. I will be attaching the communication I had with Mr Dominic Crame, where he tell me on two occasions that my husband had to sign on the work authorization before the job was started. Services

I called Mr. Appliance for a dryer issue and was charged a $169 diagnostic fee. The technician did not even take out a tool, open up the machine, or perform any actual troubleshooting to verify what was wrong. Instead, he simply looked at the front of the unit and immediately quoted a flat-rate repair of $595 based entirely on an iPad matrix. Paying $169 just for someone to look at an appliance and read a flat-rate code without checking the parts is incredibly unprofessional and anti-consumer. Save your money and look for an independent local repair shop or replace the unit altogether.