Mr. ApplianceReviews of mrappliance.com

The repairman was on time, and the ordered parts came in pronto. The dishwasher now works like a champ.

New owner and great service. Talk about people that knows what they are doing and would recommend them to anyone.

My experience was great because the men was courteous on time done his job well and fast. Very knowledgeable.

I had the Samsung people out since the ice maker was not making ice. They changed the ice maker and it turns out that the thermistor in the freezer was bad so the freezer was not cold enough. Randy from Mr.Appliance did some troubleshooting and identified the thermistor. He replaced it today and it appears to be working again. Randy was very thorough and very courteous. I will use Mr. Appliance again and recommend them to my friends and family.

Mr. Appliance out of St. Albert was just at my home for a service call on my oven. Cody was on time, courteous, knowledgeable, and friendly. He did his work in a timely manner. Also Olivia with customer service was excellent to deal with and contributed to my overall feelings of having been treated well.

Communication, both through email and text, is excellent. The call before arriving is a great feature. My service tech., John, was on time, knowledgeable, efficient, and very pleasant. I will definitely call Mr. Appliance next time. Kate

I had the nicest appliance repair service today. Mr. Appliance (Mr appliance.com) Ramona. Same day appt, they sent an email with a picture of who was coming to my door, he wore an ID badge, he put covers on his shoes, very clean and polite, explained the problem, ordered a part and will return before I leave on vacation. I couldn't be happier! Just wanted to share 😊. Date of experience Apr 10, 2023.

My interactions with the company were pleasant as there was always someone who answered their phones and the tech was extremely kind and polite. But to be fair my initial service experience was bad. However, Talk about redeeming themselves! To be honest I was frustrated with the service in the beginning as I had paid $320 to have a part replaced in my washer, which was only 1 year old. When the tech left the washer was still broken and erroring the exact same way. I had to wait through the weekend for them to come out again to be told that maybe my circuit board broke as well and that would be another $275.00. At that point, I would have paid for my unit twice, and knowing how crappy Whirlpool is I was not willing to do it. I just had to eat the money I just spent on it and needless to say, I was greatly frustrated. However, the next day a manager called me and I expressed my frustration with having put so much money into it and still have a broken washer. She impressed me and told me she would replace my circuit board at no cost to me! What?! Really!? Just when you feel the world is out for your money and humanity is all but dead, here comes a human being seeing reason and is willing to make it right. I am pleasantly surprised and will definitely recommend this company in the future.