Mr. ApplianceReviews of mrappliance.com

This company is not a repair company. They come up with a fix diagnosis and say it is something they are not qualified or allowed to repair and try to schedule a repair visit from the manufacturer. This is a scam company that gets by charging you a $150 diagnosis fee up front with no repairs. Their service Tech even told me he was not qualified to make repairs to LG refrigerators.

Everything about our experience was negative. First, the technician who arrived couldn't stay - they arrived, but then quickly departed for a personal appointment promising someone would return another day. When I called to say I had been misled, a new appointment was set for two days further out. That defeated the whole point of a same-day visit and they agreed to send a different tech the following morning. When I scheduled the appointment, I provided the error code (F350) and that it was probably the blower. The tech arrived, looked at the error code and said it was probably the blower. Nothing was opened up, no hands went into the oven, no ohm reading on the burner element, no check on the high temperature switch - just a quick internet lookup of the diagnostic. $180.56 after tax to tell me what I had already shared on the phone. So were they right? Yes, the blower had a softened plastic 'drip' that kept it from rotating - so it was replaced - arriving two days later from Amazon for $70.24 - but the High Limit Switch was the culprit. Opening the back panel and confirming that the switch was 'open' took just a few minutes and was the whole point of hiring a professional. It cost another $80.66 with tax and shipping for the High Limit Switch, bringing the total for the repair to $150.90 - less than what I paid for the 15 minutes the tech spent turning the oven on, noting the error code, matching that with a possible issue (previously supplied when making the appointment) and providing an incomplete diagnosis. Simply put, Mr. Appliance's tech was lazy and their diagnosis unreliable.

Diagnosed my washer intermittent dripping as possible inlet valve problem. Tech could not duplicate so I was to led to understand that, if the problem persisted, I had 30 days to have them come back with the part to make the repair. The problem has not reocurred. I also checked on Amazon and noticed that the part was available from multiple sources for approximately $25-30. So I cancelled the appointment. Got a call that they were going to charge me a "restocking" fee of 25% of their cost of $97--about $25! I threw away their estimate which I think was about $420 (including the $125 diagnostic fee) So $420 less $125 is $295. If the problem reoccurs, I'll change it myself in less than a half an hour for $25!

I’ve been waiting 4 weeks to get my dishwasher repaired . The off shore call center schedules the appointment and then the local office will just randomly reschedule without even bothering to call to see if I am available during the new day/time. I have taken off from work TWICE AND THEY NEVER SHOWED UP!! No call - nothing.

Were do I start,1st day the technician arrived he didn't call to let me know in advance that he was in route, 2nd when he did arrive he refused to use the bell he knocked on the door instead. When I asked him he became defensive. His response was(what's the issue im hear) I explained to him that im very cautious to unannounced people coming to my home.3rd after telling me what the problem was with my appliance and what the cost was I agreed to proceed with the repair, he then left..a week later I find out that the technician did not write in his notes that I wish to move forward with the repair I later received a call from the company asking me if I wanted to move forward with the repair. And I explained to him that I already told the technician that agreed to the repair and what was explained to me was he did not reported it to his supervisor..Time wasted. 4th I spoke with someone else explaining that the parts would take a week to arrive,again time wasted should have been done sooner. Than finally I received a call saying my part were in and they need to schedule a time to come and do the repairs.So far so good, but to my amusement for some reason I've been getting excuse after excuse, now im really losing my patience. As of today im waiting for there arrival..At this point im very disappointed in this company. If no one shows up soon im already prepare to pull the plug and ask for my money back..In closing Mr. Appliance gets zero rating from...

Unbelievable nickel-and-diming from Mr. Appliance. I hired them to install a washer and dryer that had been in storage, and the upcharges piled up instantly. While the basic installation fee was $250, they charged me an extra $75 just to slide the existing machines 10 feet out into my courtyard because management hadn’t moved them yet. On top of that, they heavily overcharged for the new installation kits (braided washer hoses and a gas dryer line). To cap it all off, the technicians left the dryer door swinging open the wrong way, completely blocking the opening to the area. Now, as a disabled person, I have to awkwardly maneuver and dance around the door just to get into it and use the machine. When I called to ask them to fix this basic oversight, they wanted to charge me another $150. For a job that cost well over $500 with parts and fees, basic attention to detail should be included—not treated as an opportunity to squeeze more money out of a customer. Total price gouging for careless work.

Scheduled a service call for a refrigerator that wasn't cooling, and received a confirmed appointment for one week later. Didn't like the wait, but I understand the nature of the business. I was given a 4-hour window when the technician would arrive. That period came and went without any type of notification from Mr. Appliance or the technician. Called the office, and they confirmed I had an appointment, but told me it had been MOVED to another week! By who?? I didn't reschedule, and can only assume it was the office personnel or the technician who moved it, without bothering to inform me. I've used Mr. Appliance in the past, as well as other Neighborly companies, but NO MORE!! Screw me over once, and I'm finished with you! I DO NOT RECOMMEND Mr. Appliance!

Unreliable. Never shows up within the promised timeline. Zero customer service and over overbilling. Look elsewhere for your application repairs.