Frank R.
Just understand the process.
I have a range that had burner problems right after the warranty expired. I called Mr. Appliance of Durham NC to look at the range. The charge was $138 to sent a tech. Brandon, tech, was polite and knowledgeable. He figured out the problem, but needed parts for the repair. The parts were ordered, the repair was made. When I look at the one star ratings what I see are people who where upset with the service charge for coming to the house, even if a repair was not done. Well, someone cannot come out for free. If you go to a doctor and get a diagnosis but not a fix, you still pay. They credit the deposit toward your repair bill, so you are not being charged twice. The one stars should go to the customer, not Mr. Appliance.