National appliance service franchise network, headquartered in Waco. Information on locations, services, franchising, and employment. Features online repair manuals.
Mr. Appliance (mrappliance.com) has 328 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Charlotte M.
A hardly used LG microwave costs me $119.00 to just look at. I offered to bring the microwave in to them. They said that is their fee... very steep. I would not recommend. A new microwave is the way to go and skip this service company entirely. Kate was not helpful.
Jose I.
They sold me a dryer that was not working. He sent some guy out who couldn't speak English and didn't know what he was doing. Anyway had to hire a real technician from Freezing Cold Appliance Repairs they fixed it .It had 4 bad fuses and a missing connector to relay to turn flame on .Works great but I had to spend more money when Mr C sold me a lemon dryer for $400 Then I had to spend 200 $ to fix .
excaliber
If I could put 0 I would i called on Monday July 2026 is not just in you area its every where they are complaint after complaint PLEASE Check the REVIEWS there no good there CROOKS
GERALD L.
Worst service call ever! The problem was a squealing clothes dryer. The service tech removed the tub and found a worn belt and pulley. Didn't have in the truck so he ordered it. Three days later he texts me that he is coming at 3 pm. I'm about to get in my car and he shows up. Makes me a half hour late. Gives me the bill of almost $400. One labor hour, one ten dollar rubber belt, one twenty dollar pulley, $400. Outrageous! They are not even worth the 1.6/5.0 they got. Skip this company. And they wanted $9 to run a credit card. Horrible experience,!
Loretta
If I could give zero stars, I would. Do not use this company for your repairs in Madison, Wisconsin. It took 4 or 5 visits for our refrigerator ice maker to be repaired successfully and cost us about $600. The inside door panel was removed and replaced several times in the course of the fix. The technician used an electric screwdriver, which must've stripped the plastic hole that the screws go into, so now the inside door panel keeps falling off. He screwed it back on in the last visit, but it fell off almost immediately after he left, again. We made a service call and waited days for them to return. He came back today and told us that the panel falling off was basically our fault and was unrelated to our repair with the ice maker. Not sure how we could've caused it, since it was perfectly fine until he messed with it and had to remove and replace it several times in the course of fixing the icemaker. He told us that he could fix it today, but said that he wouldn't do it for "no money" and that he'd already done us a favor by fixing our icemaker. We said that it was clearly an issue he'd created during the course of the ice maker fix. He responded that he wouldn't do it for no money, again, picked up his stuff, stormed out of our house, and drove away. Wow. Seems to us that if you break something, you should fix it without charging. Worst experience we've ever had with a service technician. Everything is handled through a call center at who knows where, and you can't get to the local office without going through a call center. The web page says they're locally owned, which, I guess, we took to mean that we'd be speaking to someone locally when we called in to report the issues. We could report our problem through the call center, but had to reiterate the story multiple times. Surely, they should have records showing the activity that has happened, but every time, we had to start from zero and repeat the whole story of what happened at each visit. Now, we're waiting for a manager to call. We'll see if that happens ...
Beth S.
I have never written a negative review before, but I believe people should know about my experience with Mr. Appliance. I called them to repair my parents' washer and dryer, both of which were only four years old. The technician diagnosed both machines as needing parts. We were charged a $150 diagnostic fee for each machine, even though it was a single service call and the washer and dryer were right next to each other. Since they said they could fix the machines, we agreed to the repairs. The company returned three separate times, but nothing was ever repaired. It became clear that the original diagnosis was incorrect. The technician even told us he felt bad about the situation and said he would only charge one diagnostic fee because neither machine had been fixed. He also told us we would receive a credit for the $400 we had already paid. When no refund arrived, I called the office. Instead of the credit we were promised, I was told we would only receive $85 back. We paid $400 and ended up with two machines that still didn't work because the diagnosis was wrong. Despite this, the company refused to refund the diagnostic fees as promised. My father is a senior living on a fixed budget, so this was a significant financial burden. Based on our experience, I feel the company handled this situation unfairly. If you're considering using this company, I encourage you to ask detailed questions about their diagnostic and refund policies before committing to any repairs. Better yet , skip this company altogether due to their shady business practices
Steven J.
We paid over $500 for a microwave repair that lasted less than a week. Now Mr. Appliance will not call us back!
Mark
Absolutely the worst. Hidden costs, part delays, extra problems they were not prepared for. So ridiculously expensive. Don't waste your time or energy.
