Mr. ApplianceReviews of mrappliance.com

I scheduled with Mr. Appliance to get my washer fixed. They gave me a 2 hour window for an arrival time and said they'd phone if they ran late. No one ever showed up and no one ever phoned. I called customer service (who scheduled the appointment) and was put on hold TWICE, then he said he'd call me back. 30 minutes later, he finally called. I asked to cancel the appointment due to their negligence. He hung up on me without another word. What a rude, incompetent company! After reading the many, many, MANY horrendous reviews, I think I'm very lucky I didn't have to deal any further with Mr. Appliance!

READ THE ONE STAR REVIEWS FOR MR. APPLIANCE ON YELP BEFORE CALLING AND SPEAKING WITH MR. APPLIANCE. On December 8, 2021, my Whirlpool Washer, model WTW4800BQ1, stopped draining. I telephoned David's Appliance Repair because of their positive yelp reviews and "call out fee;" "We have a $60 service call fee to come out, diagnose the problem, and give an estimate. If there are any repairs done, we waive the fee so that you just pay for parts and labor. Bill Y., Business Owner. 1 year ago." Brian answered the phone as Mr. Appliance and said that David's Appliance Repair had "merged" with Mr. Appliance. I found out later that the license for David's Appliance Repair expired on April 30, 2021 and it was sold to Mr. Appliance, a franchise independently owned and operated by Brian and his wife, even though it is still active on yelp. In fact, Bill Yount, the owner of David Appliance Service, in a January 28, 2021 reply to a review on yelp, stated, "The prices are going to be different because that was one of the reasons we had to sell." Cody came to my house and diagnosed the problem as a defective drain pump. He quoted me $411.00 to repair, and when I asked for a breakdown on parts and labor he was unable to provide it; he stated he only had the total price. I declined the repair and was charged a "diagnostic fee" of $119.00; eight months ago, on Ask the Community here, Brian, the owner, stated, "We have a $99 travel and diagnostic fee for our technician to come out, inspect your appliance, and determine the problem. If you decide to go through with the repair, the $99 fee will be waived and go towards the price of your repair." I contacted Brian later that day and advised him that Cody was unable to provide a breakdown on parts and labor, and when I asked Brian for a breakdown on parts and labor he also was unable to provide it but insisted that $411.00 was fair and equitable. I told Brian that I was able to locate the Whirlpool OEM drain pump, WPW10661045, brand new, for $42.50 plus $3.29 tax, total of $45.29, with free shipping, and there is a 3 minute and 23 second video on the Whirlpool website, whirlpoolparts.com, showing how to remove and replace it. Brian continued to insist that $411.00 was fair and equitable, even though I only paid Lowe's $334.53 for the washer when I bought it new on September 15, 2014. On December 10, 2021, Brian updated his Ask the Community: "Q:Does your company offer free estimates? A:We have a travel and diagnostic fee for our technician to come out, inspect your appliance, and determine the problem. If you choose to go through with the repair, the diagnostic fee is waived and will go towards the price of your repair.Brian S., Business Owner 15 hours ago." On December 12, 2021, I received the Whirlpool OEM part, watched the repairclinic.com video, removed and replaced the part in ten minutes, and my washing machine is working like new. READ THE ONE STAR REVIEWS FOR MR. APPLIANCE ON YELP BEFORE CALLING AND SPEAKING WITH MR. APPLIANCE.

Originally scheduled for a Monday to repair my microwave. Then rescheduled for Wednesday morning. Technician didn’t show; called office twice - on hold over 12 minutes each time. Office changed appt to afternoon. I requested to speak to mgmt - no one available! Owner finally called me and offered voucher for FUTURE service. I refused, stating I’ll never use this company again.

Not impressed with my experience Mr Appliance. I would like to make clear my technician David was courteous and friendly. I called because my Fridgidaire double convection ovens has a error code F10 indicating unsafe operating condition very hot to the point of smoke alarms activated. My technician never inspected my stove he looked up code from manufacturers and told me my control modules needed to be replaced. The cost would be $925.00 plus tax With a 10% surcharge for using American Express card I think that’s taking advantage of customer. Keep in mind he wasn’t certain that his trouble shooting diagnosis would take care of the problem. I had to pay this company 105.93 to give me this diagnosis. He was in my house maybe twenty five minutes that time was mostly waiting for his computer to load data he needed.He never inspected the oven for any other possible problems.

Techs throw expensive parts at the problem and then say sorry - you have to buy a new fridge we give up!

Stay away! Especially in Monroe, Louisiana. Spoke with operator twice and scheduled an appointment with a five hour window. Never had a phone call or technician. Wasted a day on this worthless company.

Spent 120$ for tech to come out and diagnose the gas range problem - oven was not working. To repair he quoted 512$ to replace the spark module. I asked him to confirm if that replacement will fix the issue. He confirmed. So he went ahead and replaced the module, and it still did not work. Upon further investigation, he said that burner is out too, that is why is still not working and He can repair for additional 200$!!! What a nonsense. Never ever again to work with this company. Pure rip off. Don't go with them!

The Gentleman came to my girlfriends house to see about repairing the clothes dryer One hundred dollars for the trip, did some observation with an ohmmeter, then charged another 28.00 for that. Nothing was accomplished. You guys wont be in business long, your reviews are terrible. Will never use this Company again. Anyone who asks me about them will be warned to steer clear of these, do-nothing, money-grabbers. Terribly dissatisfied.