Mr. ApplianceReviews of mrappliance.com

March 10 marked 3 weeks since my dishwasher had been broken. I called Mr Appliance to come out and diagnose the fix. It turned out it was a repair that needed a new part. Over the 3 weeks I called the maker of my appliance and Mr Appliance 3x, going back and forth. Every time I called Mr Appliance, I was told something different (we submitted the paperwork and are waiting to hear from the company authorizing your repair but they would order the part so it was on hand, then, we resubmitted everything they wanted and they have approved the warranty, then I couldn't even reach them by phone). The third time, when I couldn't reach them by phone, I was on the phone with the manufacturer. The manufacturer also could not reach them. The manufacturer gave me a code authorizing the repair, due to the inconvenience I had been experiencing. I called Mr Appliance and *finally* got through to someone. I was told they did not have the part on hand (which I'd been told earlier that they did) and would have to talk to someone else in the office, and that they'd call me back by the end of the business day. I made an appointment for the following morning, via their website, for the repair. Two days passed. I did not get a phone call, and I did not get an email. I received a call from Mr Appliance two days later to schedule service for my repair. I patiently asked to be referred to a supervisor, since I wanted to leave a complaint, and had never spoken to the person who called, and did not feel they deserved my ire. I was connected with the supervisor, Jane. I explained calmly that I had to move on with a different company due to an inability to contact Mr Appliance, and that I would like my diagnostic fee back due to the inconvenience I had experienced due to Mr Appliance's negligence in correctly filling out paperwork. The supervisor was condescending ("I'm sure you can understand we can't just do repairs for free, can't you?") and extremely rude. While she did apologize for downed phone lines, on the day I couldn’t reach them, making it hard to contact Mr Appliance (I got through only that one time), she refused to apologize for anything else. She also tried to guilt me, saying she thought she was doing me a favor and that she was doing "a good thing" by ordering the part immediately for us, while she was working from home. This falls flat on its face considering I'd been told the part was already on hand, and that this was during *normal business hours.* This is absolutely unprofessional. A business should not guilt its clients, insisting they are doing them a favor by *doing their job.* She insisted that my narration of my experience had not happened ("I was in the office when the girls called you, and they didn't say that") and that she had called several times and left me voicemails (she has not, neither I nor my partner have any record on contact) and that they had communicated with me to cancel the appointment that I made (they did not). She used a raised voice to speak with me, frequently interrupted me, and kept insisting that unfortunately we were at an impasse and just couldn't understand each other. The latter insistence is preposterous. I am a customer whose appliance has been out of service for weeks, not a friend with whom a disagreement is being had. I continued to insist that interrupting your customer, gaslighting them, and speaking condescendingly to them in a raised voice is not a professional course of action. The supervisor then snapped "fine, I'll send you your hundred dollars." And proceeded to hang up the phone on me. I have given Mr Appliance a grace period of two weeks in which to refund me the cost of my diagnostic fee, and have not received it. So I am now posting this review. While I had a positive and speedy repair with Mr Appliance in December of 2022, and would have recommended them then (as I chose to go with them for this repair), I would absolutely caution anyone against working with them. It was a horrible experience and I am badly shaken. I am also out money that my family sorely needs.

I had Mr. Appliance come out to my home. The company sounded professional and presented as professionals. The tech had great conversation. He gave me 3 different estimates for the same issue. It appeared he did not want to repair my washing machine. Slick talker. After getting me from 480 to repair it went to 780. I had to go out to purchase a new washer. I paid almost 150 dollars for his professional advice. It was a scam and ripoff.

I wish it had 100 negative stars. Horrible company. Don't give repair to them . They just want the diagnosis fee

Bottom line at Mr. Appliance? They don't return customer complaint phone calls and the customer is ALWAYS wrong. I specifically showed the assistant repairman which switch in the breaker box controlled the oven. Additionally, the breaker box switches are clearly marked. Several switches in addition to the one that needed to be turned off were switched off and left off when the job was complete. One of them was to my water heater. A day after the repairs were done, when I discovered that I had no hot water I checked and sure enough the breakers were in the off position. The water heater did not come back on so I had to call a plumber. I had to wait another day before the plumber could arrive. So two days without hot water. Fortunately, when the plumber opened up the water heater he found that it needed a reset, just the push of a button inside of the unit. It needed to be reset specifically because the power had been shut off at the breaker. Unfortunately, I of course, received a bill from the plumber. I contacted Mr. Appliance by phone to discuss the situation. I was immediately put on hold and then was eventually told that I'd receive a return telephone call right away to discuss the issue. It's been two weeks and I'm still waiting for that call. However when I left a negative review on YELP I received a response right away. It basically said that my breaker switches must've turned themselves off. Enjoy that plumbing bill.

My Samsung Refrigerator Freezer was making noise so I called this company for repair. They came out and when I explained the problem, they stated they knew what it was and they need to order parts. Estimate was $550.00 and the part would come from Salt Lake City. Less than 2 days to get the part. I OK'd the estimate and they ordered the part. On the morning they were scheduled to repair the unit, they called and said the part comes from Texas and becuse of icy conditions, the part will not arrive until next week. I told them the part was in California at Samsung Distribution Center. They said it was not there (Lie) .. I discontinued and called another appliance repair. They arrived within the hour and twenty minutes later, The unit was repaired. The repairman showed me where the defrost thermostat had popped out of the holder causing a no defrost situation with ice buildup on the motor. This company will not call me back and has not refunded my money. I will never use this company again.

HORRIBLE the worker smelled bad of Marijuana and couldn't do the job after he came out to my house to repair my washing machine!!. He said he didn't have the tools needed!!. What a waste of time and a JOKE!!.

I have a Dacor gas range. One of the burners stopped working. On Dacor website, they have mentioned Mr Appliance of Morris County as an authorized service vendor. The technician from Mr Appliance came to check, took $130 for the visit. Told me a part needs to be changed without even trying to repair anything. When I got the quote, they told me now 2 parts need to be changed for approx $325 plus labor approx $350. Total they asked for over $675. Before saying yes, I had another local service provider come to check. This technician was really smart, cleant the burner and changed the position of the spark switch a bit and in 10 min, everything was fixed. just took $60 - can you believe this. Beware before using Mr Appliance of Morris County next time. As you can see with this experience, either their technicians are not smart or the company just wants to rip customers. Dacor should also be careful before recommending vendors.

Their quote was 50% higher than many other service companies and had to pay $125 for their service call to come and provide a ridiculous quote. Not recommended at all!