National appliance service franchise network, headquartered in Waco. Information on locations, services, franchising, and employment. Features online repair manuals.
Mr. Appliance (mrappliance.com) has 328 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Michael F.
Had Mr.Appliance of West Loop out to repair dishwasher. Charged me $220 for repair. Wasn’t properly fixed, & the problem returned a week later, but Mr.Appliance never did. Wouldn’t set a scheduled appointment for return service, & lied about it. No call, no show, & was given the run around trying to get them to come back. Asked for a refund & was ignored. Complete theft. This company is a huge fraud. It’s never “A good day at Mr. Appliance.
Matt D M.
3 months ago they came and 'fixed'/replaced the heating element in our dryer. The warranty with them is apparently only 90 days. 3 months later we have run into the same problem. They didn't offer anything to deal with the issue. We would just pay again for the same fix, they didn't care. Their 'fix' went barely outside of the warranty period and dropped off. I don't understand how anyone can see this as anything but a scam.
Roy
Called the local office of Mr Appliance, waited more than a week for repairs, which were completed 7-27-22 with the assurance that I had a one year service and and repair warranty, 1st week of May 2023 the dryer again stopped heating. Called Mr Appliance and was surprised that the office no longer existed. After many calls to other Mr Appliance locations in my state, no response. Contacted Neighborly, the parent company of this company, "in short they don't care" I consider both the Franchisee and Neighborly company scam actors and you should run from them and any business Neighborly is accociated with. As a side note, sent several emails to Mr Appliance the home office, and Neighborly home office, no response. Confirmed scam companies.
William K.
Called to schedule an emergency repair. Answered all the questions asked from either the dispatcher or on call service. Had no return call.....
Taya R.
Its a scam. You call for appt they say its $ 119 . They cant give you a quote the tech has to do it. I said i know its the lock because i broke it. They said guy must look so he came and told me 450$ insane ! I cant say who to call but im going to post an alternative here when i figure it out.
Brandy D.
They repaired my dishwasher in October for 225 dollars. Last week my dishwasher started having the same problem so I called them to come fix it. They were supposed to get here between 3:30 and 4:30 on Tuesday. At 5:45 the technician called to ask me if it was having the same problem as last time. When I told him yes, he told me it was gonna be 517 dollars for the part not counting labor. I can buy a new one for that, no thanks. He refused to come out and look at it so I had to wait a week to get a real technician out to fix it. Don't waste your time or money!!
Andrei G.
I use this company for the first time to fix my icemaker and dryer. Technician charged $139 to do absolutely nothing. He told me it would be $1900 to fix a 10 year old dryer. Then he told me it would be $300 to cart it away. He told me that the icemaker was not repairable, and there were no parts available and I would need a new refrigerator. This is the worst appliance repair company experience I’ve ever had. I will never use this company again. They blow a bunch of hot air about their code of values, they certainly talk the talk, but they do not walk the walk. My advice is avoid this company.
Igor P.
Terrible service. Charged 400 dollars to fix a burner that broke 3 days later. When came back third to charge other 400 dollars to allegedly replace a part. Screwed them all. 4 months later the burner doesn’t work anymore.
