Mr. ApplianceReviews of mrappliance.com

Technian told us the board of our refrigerator was damaged and we needed to get a new refrigerator immediately. Didn't add it to the receipt diagnostics. The receipt said everything was working as intended when it wasn't. It is a scam to get people to get them to come back out for an additional diagnostic service for twice the cost of the first.

1. Dishwasher is not working. 2. They came and diagnosed the problem (door latch doesn't work, so sensor doesn't get triggered), but cannot fix it. 3. They charged me $137.8 for "coming and finding the problem". So...next time when you have a problem with your appliances, think twice before you hire this company, as you could be just like me, paying them only for finding the problem, not for fixing it. Buyer Be Aware. P.S.: One more thing before you decide to hire them - check them out at BBB site (search for Mr. Appliance BBB review) and get ready to be amazed by how many negative reviews they got - spoiler alert: their average review is one-star.)

RE: Mr Appliance in Youngstown, Ohio. Terrible experience. I have a refrigerator which was not working well. Rather than going through the entire saga, Mr. Appliance has been out more than 5 times to fix this issue. Each time they have never ran a diagnostic, tested circuits or reviewed connections. What they have done each time is called the manufacturer, described the issue, and then waited for the manufacturer to diagnose the problem. The second to the last time, the technician decided it was a defrost coil. He replaced this part. Once he did both icemakers stopped working. The last time a technician came out, he decided the unit was in demonstration mode. He did something, called it a day. The icemakers still don't work. During this process, Mr. Appliance’s corporate office sent me a questionnaire. I responded accurately. I received a communication from the office manager, Vicki. Vicki began to berate me for the review. At no time did she say "sorry” or seem to accept any responsibility in any way. She just spoke down to me and was extremely rude and disrespectful suggesting I did something wrong. At this point I will buy a new appliance before I use these people again.

My dishwasher door lock needed to be replaced. Unfortunately for me I made a mistake of calling Mr. Appliance of Somerset and Middlesex County NJ. These guys charged me over $500 to change a $46 door lock part that took the service guy about 20 minutes to fix. Owner would not talk to me. Very bad. Stay away from this company?

I would give a 0 if possible. At every step of the way they were not helpful and had horrendous communication. I have a broken fridge. I called and let them know what the issue was, they said they took notes and would send someone out. It took them 3 days to get to me, ended up being over an hour late to the initial meeting. They had to order a part and said they could be back on Tuesday, did not come until Wednesday to install that part. I called them that afternoon to tell them the fridge was still broken and was having the exact same issue I called them about. They said they would send someone that afternoon, never put me on the schedule so now I am waiting another day to start this process over. The people in the office were note helpful, however the person who actually came to work on the fridge was wonderful. The timeline on their website is not correct, it takes significantly longer - I am on day 9 and still have a broken fridge and freezer.

I called Mr. Appliance to fix a malfunctioning burner on my gas stove. The technician confirmed that it was not working (which I already knew) but didn't have the part to fix it. In order for them to order the part, I first had to pay $436.40. That was in December 2022. There was no communication for six weeks, until I finally called to inquire. The part was back-ordered. After that they were good about communicating, but they still failed to get the part. After six months of waiting for the part, I ran out of patience and asked for a refund in June 2023. The refund check (which took another month to arrive in the mail) was for only $284.33. The difference was a non-refundable service fee from the original visit, which did not solve the problem and provided no value. The upshot? They held my money for six months and charged me $152.07 for a service that they promised but did not deliver. I am not impressed. I will not be using Mr. Appliance again and do not recommend them to others.

Do not use Mr Appliance. They will over charge and over promise. Rude and unprofessional. Once something is fixed (this can take weeks) they leave the project unfinished... found out the hot water hose wasn't plugged in, dryer hose was unplugged although fixing the washer. Please save yourself from the same frustration we have had.

I wish I could give it no stars. Had a schedule for last week they called to say they had to reschedule due to the worker getting stuck at another job. They were supposed to come back today. I got a time text and worker not surprised no one ever showed up. When I call the girl sherry if that’s her name was the worst costumer service ever. I hope she gets paid peanuts. Now it’s supposedly reschedule for next Friday let’s see. Don’t buy the service plan if Mr appliance is the service company