Mr. ApplianceReviews of mrappliance.com

Mr. Appliance came out and diagnosed our microwave and said that if we elected to move on with the repairs that they would credit the diagnostic fee. They did not do that. They lied, so if you hire them do so at your own risk.

Company must be closed owners are dishonest people plase must be shut down for forgery

Stay away from all of them, bosch said they were certified to work on our fridge. They came estimated and charged us in full $785.66, came the next Wednesday, did not fix the fridge, could barely figure out how to get to anything, put it back together incorrect, did not fix the fridge, said something about a torch and causing an explosion left saying someone would call to reschedule. I have called multiple times, no one answers the phone, no one calls your back, they use a call service on top of that and they wont give your corporates number. We do not have a working fridge, we are out $785.66. I have filed a complaint with the BBB, filed a complaint with the Ohio Attorney General, disputed the charge on our card. If these do not work, I am hiring an attorney, blatant thievery.

We had them come out to look at our refrigerator. Easy fix, no parts, $150 for the service—which we had no problem with. We need to replace a knob on our cook top, so asked them how much the part is. Service tech took a photo of there serial number and looked it up. He wants $850 for the knob and the connecting part! No repairs done, other than looking up the part. Charges us $150 in addition to the other $150 just for looking up the part!!! Their policy says that any additional appliances would be $75 to work on while they are there. First of all, no repairs were done, but even if they feel justified in tagging that on to looking up the part, it would be the $75. We asked why the extra $150. Their response was, "Because it's a Viking its a premium appliance so we charge more"! They just lost all our business and WILL NOT recommend them to anyone! BEWARE! This was with Mr. Appliance Provo.

Made my appointment 2 days before "appointment". Was told it would be Friday between 8-5. Confirmed they could work on the refrigerator freezer ice maker and also on the ice machine. Even provided the manufacture names. NO call from the company to set even a 4 hour window. So finally at 3:00 I called their office. By the way, all the conversations with the office were with Brenda. Brenda told me at 3:00 he was on a call and I was next. So at 4:30 no seviceman and no calls so I called their office again because they advertise their hours 8 - 5. The office was closed already at 4:30 and I could leave a message for Monday. the service man finally called at 10 after 5 and said he could be here in 10 minutes if I hadn't given up. He arrived at around 5:30. I showed him the refrigerator and then the ice machine in the patio. He proceeded to tell me he doesn't work on commercial ice machines. Further, he did inspect the refrigerator ice maker and found a valve outside the machine would need to be ordered and replaced which the part costing over $120 would arrive Tuesday. My assistance to move the refrigerator forward was requested. I have a shoulder injury but still assisted to get the job done. The entire cost for a service call which only involved the refrigerator ice machine IF I had accepted the estimate was in excess of $425 plus tax. I declined and was still charged $120 for "time" that took less than 20 minutes. So whether the company refunds "the gift", there was NOTHING accomplished. There is VERY POOR communication in the Mr. Appliance office and apparantly all about getting the $$$. There was no call to set up the 4 hour window of time and there was no communication between the office and the serviceman since the serviceman was no aware of the ice machine even though I spelled it to Brenda. I would NOT recommend anyone "gifting" that much with no regard for their customers and such poor communication with their service technicians.

We scheduled three appointments where the technicians did not show up. After calling when the technicians did not show up, each call representative stated that a manager would call us. We have made multiple calls to the company, have left messages, and have begged someone to call us. Unfortunately, our dishwasher is still broke, and we have yet to hear back from anyone.

Brandon came out this past Wednesday install a gas line. He never bothered to measure the size line he needed. All he said I guess I shouldn't have eye balled the measurement. The part was too short. He had no solution for us. My husband told him to leave the part, and he would figure something out. Your company had the nerve to charge full price. We are still waiting on the manager to call us back. Worst service and customer service.

WORST company EVER. Do not waste your time with this company. They do not schedule calls as they say, they do not show up and the customer service is by far the worst I have ever experienced in my life.