Mr. ApplianceReviews of mrappliance.com

I'll start with if your thinking about using these guys, use Houston Appliance Repair Services (281-717-3493) instead. The diagnostic fee alone is $60, half the price of what Mr. Appliance charges, and they got there in a fraction of the time it took Mr. Appliance even with the 2 hour heads up they give you. The guy got there opened my fridge, knew the evaporator fan was the issue and waited 2 hours for it to dethaw, which is all fair, then proceeded to look up the part, which he refused to give any number to even after i paid the diagnostic fee, and charge me $500 dollars for a new one (60-80 dollar part by the way that takes 2 minutes to change. Thanks HARS). He didn't take anything off the back or anything. The most he took off was the drawers which i ended up putting back because he was busy on his phone and that point i wanted him out. My wife calls Houston Appliance Repair Services the very next day. -They get to the house in a hour same day, it took mr. appliance 4. -Guy gets in there sees its dethawed from the day before takes the back piece off no problem. -See the only problem with the fan is that the sealing foam, When it gets water into it, has a nasty habit of blocking the evaporator fan. He tells us a common problem usually. -He then informs us that Mr.Appliance has a nasty little reputation for overcharging and just in general being a awful ill-reputable business. Where he could see them identifying the problem and upcharging us. -Didn't charge us another dime for fixing it and gave us all the parts names and numbers. To sum it up if your in the Katy,Houston,Sugarland areas DO NOT USE THIS COMPANY USE Houston Appliance Repair Services (281-717-3493)

I do not recommend this company—480 dollars to fix a microwave. A new one is 200. I did not accept and they charged me 119 dollars just to confirm my microwave is not working. Do not commit the mistake of calling this company. Dishonest and mercenary.

Stay away. I had them out last week for two issues, water under the deli tray & a slowed ice maker. I was told after an inspection the ice maker was just fine so I ordered a repair & parts to improve drainage. After the visit, noticed the ice maker actually stopped working altogether & the fridge started making noises. Led me to cancel the repair as it was clear I needed a new fridge. That was something I had discussed at length with the repairman but he was adamant the ice maker was fine so the repair was the better decision. When I called to cancel & laughed at a $100 restocking fee for parts ordered less than 24 hours prior, the supervisor hung up on me. Had I had a more accurate inspection, the parts would have never been ordered so this review is solely on Mr. Appliance choosing to collect a $100 & dismiss me as a customer. They won't care about you & it's questionable how much they even know about appliances so again, stay away.

I would give 0 stars if possible!! Came out here, shined their flashlight underneath my dishwasher, charged $127 for diagnostics while saying they didn't have the tools to fix! The diagnostic charge is waived if you let them fix the problem. These people dont want to fix the appliances! RIP OFFF...had to call someone else and it took them 2 minutes! They take your money for absolutely nothing!!

Avoid Mr Appliance of Greater Atlanta - they only seek the 129.00 trip charge…

Tech gave a diagnostic test But didn't want to fix the problem. Will not be using their service again Update. Ordered the parts myself and fixed it in a couple hours watching a how to video On YouTube

am urging you to please take caution if choosing to use this company. We called because our dryer was not heating. They sent out a technician, and after a few hours that he was here our dryer was able to get hot again, however upon running the dryer, it made a horrible grinding noise. When you started the dryer, it sounded as if an engine was starting and then upon running it would continue to grind. We called back the following day and they scheduled to send out a different technician. When the technician arrived, he let us know that the original technician majorly messed up and completely damaged the internal workings of our dryer. He said he would need to come back with parts to fix the mess that was created. During appointment number three the technician did not have the proper hardware needed to put in the new motor that was needed for our dryer. He left for about an hour and a half returned and tried to reassemble the dryer however, it sounded worse than it did the first time around and he told us we couldn’t use it until they returned. After this six hour appointment, they needed to reschedule another appointment. This time (now appointment number 4 a different technician came back with the first technician who damaged our dryer. The technician proceeded to belittle the original repair man while pulling apart, my dryer telling him all the things that he did wrong. At the end of that appointment they let us know that they needed to take parts of our dryer to work on and needed to come back a fifth time. Somewhere in between appointment three and four we spoke with the owner, and the owner made it abundantly clear that he was very annoyed by our situation and this was a very big headache to him and already cost him more money than it was worth. He wasn’t willing to replace our dryer and said he would settle by refunding us our original service fee that we paid to get the heating element fixed, but this something he doesn’t ever do. And he assured us that upon this 5th appointment things would be fine. The technician came back was here for less than an hour, Put the dryer back together and had us test it and everything sounded fine. That evening I ran a load of wash, put the clothes in, and immediately the grinding noise was back. When we called to speak to the owner again, we were told he wasn’t in. The following day we were told by the receptionist “we issued a refund we will no longer be working with you. If you need to go buy a dryer that’s on you. “ Prior to calling out this company we did not need to buy a new dryer. However, upon fixing our original issue, they created over $1000 worth of damage and now we are forced to buy a new dryer. The fact that this company has left us high and dry and let us know if that they’re no longer willing to work with us is absolutely deplorable. We have been more than understanding have cleared out multiple days of our schedule and have been without a dryer for a month. The fact that the owner couldn’t even speak to us and made his scheduler talk to us also is no way to treat your employees. I suggest you go somewhere else with licensed technicians who know what they’re doing and avoid yourself the headache that we are currently in.

Hire at your own risk!! Our ice maker didn’t work. First guy replaced DLL the mechanicals and electronics to the freezer. $550. Didn’t fix it! Came back same drill. Nada! Finally after I got angry, new tech arrives, studies the issue, says it’s two broken wires. Had a broiler issue two years ago. Tech says it takes one hour for a broiler to work. You can only imagine how this experience turned out. You’ve been warned!