Mr. ApplianceReviews of mrappliance.com

Made it worse. Was making noise Not heating now Started a load, went to dinner, Came back to wet clothes and we are leaving in the AM So disappointed.

We lost our refrigerator on a Friday evening and called Mr Appliance to effect a repair. They told me $135 for a diagnostic but that was "forgiven" if we went ahead with the repair estimate. They scheduled a service call for 10-12 PM Monday. Zach showed up shortly after 10 which was good. He did diagnosis a faulty evaporator fan and offered to replace it for a final total of $429. There was no offer to waive the service call fee. This part costs less than $50 and takes all of 15 minutes to replace. Obviously we did not accept the "estimate" to repair as it was totally out of line for the service that would have to be performed. Totally overpriced and no waiving of the service call fee. Then the invoice I was sent showed the repair estimate to be $392.73, not $429 that was another red flag. Beware of their shyster promises.

Our brand new Bosch dishwasher was not working and we were given Mr appliance name by Bosch customers service to call to have our dishwasher repaired. What a big mistake and a nightmare it was . Mr appliance sent a so called " technician" named Weston that was incompetent and useless . The first thing he asked when he arrived he wanted a cup of coffee ? How weird and how rude ! He managed to scratch our beautiful kitchen wood floor while pulling and placing our dishwasher upside down . ( Mr appliance should provide a mat to place the dishmachine on to prevent scratching our beautiful wood floor.) Weston had no clue what he was doing and was looking on Utube on his tablet on how to repair our brand new dishwasher. He then told us it was the heat pump that was bad and he ordered one . He came back a week later with a new heat pump and after replacing the heat pump our dishwasher was still not working . He then told us that it was the master board that was bad ! He then looks on his tablet and said that the master board has been discontinued and that we have to call Bosch customer service to give us a new dishwasher. He put the dishwasher back in it space but left the water hoses disconnected and the place was flooded under the kitchen sink cabinets and the floor. He left our kitchen a mess and in shambles. I had to go on my knees to clean up all his mess. A disgrace and unacceptable. He also left some parts of the machine on the floor and one of them was a round styrofoam part and he told me to throw it away . I did not listen to him and kept the part but he managed to damage a part of it ! I then called Bosch customer service and they gave me a different name and company and they were outstanding . Their technician was very knowledgeable and he did repair our machine up to our satisfaction . Night and day. They ordered the part ( that we were told were discontinued by Mr appliance technician and replaced the styrofoam disk that Mr appliance damaged and told me to throw away. That part is called a floater and is a key element of the function of the dishwasher. I would not recommend or using Mr appliance in any circumstances and stay away from them. Weston the technician is clueless , damaged our wood floor , left our kitchen flooded and a disgusting mess ! To add insult to injury they get paid by Bosch for the 2 visits and for their incompetence , not repairing my brand new dishwasher and damaging my wood floor , leaving my kitchen flooded and damaging part of my brand new dishwasher. I took pictures of the mess and damaged floor and sent it to Mr appliance and I also visited their office and talked with the lady that was seated at the desk. She offered to send a different technician and I declined the offer . I will never use or recommend Mr appliance .

Charged me almost $1600 and never completed compressor replacement. They make you sign a receipt when you pay them so they have you even if they don't complete the job. They are nothing but scam artists!!

If your time means anything to you, don't call Mr Appliance. On a Monday when my washer went out, I called and made an appointment over the phone with Dwayne for Wednesday morning. I expected a confirmation call on Tuesday with my 2 hour window. No call. Wednesday morning I call to see what time the technician will arrive and Dwayne tells me my appointment is on Thursday. I literally put the appointment IN MY PHONE CALENDAR while he made my appointment, plus i had an appointment Thursday for something else, so I know I didn't mess up. But I stay nice and ask 'what time Thursday? ' Dwayne tells me for the morning. Thursday by 10 when no one shows, I call again and am told my appointment is for the afternoon. The tech finally shows after 2pm and diagnoses the problem and orders the part. Tells me it will be in Friday or Monday and someone will call me to schedule for Monday or Tuesday. No calls, so I call Monday afternoon. Dwayne tells me, yes, your part is in. I can scheduled you on Wednesday morning because Tuesday is full. I call to confirm on Wednesday morning and I'm told "you're on the schedule for Thursday Morning" well guess what? Thursday morning when I call? Dwayne tells me I'm scheduled between 12-2. Definitely not morning. It's 2:15, I call Dwayne again only to be told the technician is on his way and it will be another 40 minutes. NEVER will I use or recommend. Wasted days of my life waiting AND I had to call EVERY SINGLE TIME Perhaps Dwayne has dementia and shouldn't be scheduling appointments

We reached out to Mr Appliance because our Speed queens started staining our linens. They came out and did a service call to look at the issue and said that one of the parts in the machines is rusted and would need to be replaced. This is where the lies started. Weeks start to go by and we are following up consistently with them to see what the delay is. After multiple calls they finally told us they were waiting on Speed Queen to approve the warranty claim and it was on hold until then. We then called Speed Queen to see what was going on and they told us that they had approved the claim 2 days after the initial service call. We called back to Mr Appliance again and were continued to give the run around making excuses about scheduling and telling us it was going to be 3-4 weeks until they could us on the calendar. At this point it has already been almost 2 months. We asked to speak to a manager and told none was available. Shortly after the call we were sent a notification that they wouldn't be able to help us and left us hanging. We called up Speed Queen for help with a new company and the rep at Speed Queen told us that Mr Appliance put in that the reason they couldn't help us is because we are a "car wash" which we are a single family home... Just talk about the straight lying and dishonesty.

They showed up an hour early and I had to leave work, refused to look at both of my appliances without an additional $90 on top of $120 even though I already paid them for a service call, then wanted $550 to replace a board on my stove that I had another company quote for $200. Insane, dishonest, a total scam, stay away!!! I am going to report them to the BBB

I was charged $129 for service call and all detected was pull a hose from my garbage disposal and said it needed to be cleaned out then tell me I need a pump. I'm not sure how to get that but that's all I really did and it would cost me another $390. The part itself only cost $83 has quite a markup don't you think?