Mr. ApplianceReviews of mrappliance.com

This review should actually be zero stars. Stay far away from this company. The Staten Island location is impossible to deal with except for the initial visit where they get your money to diagnose a problem. They say that your money can be used toward the repair, however, they never actually Call you back or deliver the part. They came to diagnose the problem. I was quoted a price for the repair of a washing machine hose a simple job.they charged me $140 and claimed the part would be there in three days and the money could be applied as a down payment for the job and part ordered. I am still waiting. countless phone calls and unanswered messages Later with no response or call backs resulted in me having to contact another company who came and repaired the machine in one day. I contacted the Better Business Bureau and guess what they didn’t respond to them either so I am out $140. I requested a refund and didn’t even get a response. I asked for a manager and no call from him either. This company should be shut down!

Absolutely terrible, terrible customer service! Not only could they not fix my washing machine. They basically told me tough luck. Renee is EXTREMELY rude. She raised her voice multiple times, was threatening, and then hung up on me. Never ever hire Mr. Appliance for anything!

Only use Mr Appliance if you want damage done to your home and to pay for a service you'll never receive. If I could give 0 stars, I would. I have had an absolutely awful experience with Mr Appliance and strongly advise others to avoid them. My stove burner went out, and I was assigned Mr Appliance through my home warranty company, AHS. The first appointment was scheduled for March 21st - the technician (George) no-showed for over four hours past the appointment window. I eventually had to reschedule for March 24th, when George again showed up late. During the visit, George used metal pliers to forcibly pry my stovetop, despite my clear warning that the stovetop was soldered into the marble countertop, and asking him not to. As a result, he caused severe damage to my marble - deep divots of crushed marble (holes) and impact marks that were absolutely avoidable. I immediately filed a complaint with AHS (my home warranty who scheduled Mr Appliance) and submitted extensive photo evidence to both AHS and Mr Appliance's manager, Melissa. Since then, my experience has gone from bad to worse: - I have submitted almost a dozen emails to Mr Appliance (Melissa) with no response. - I have called over 40 times, often being placed on hold for 15+ minutes or having my calls completely ignored. - I have left numerous voicemails and never received a call back. - I managed to speak to Melissa once, and she promised a call back the next day to discuss compensation for the damage. That call never happened, and follow-up attempts have been met with complete silence. I have filed a BBB complaint regarding their refusal to address the damage and the ongoing lack of communication. Meanwhile, my stove burner remains broken, and Mr Appliance continues to refuse to schedule service or address the damage they caused. Despite being told by AHS that Mr Appliance would contact me, they have not. Every day, I spend valuable time trying to get a response, with absolutely no resolution. Their complete lack of professionalism, accountability, and customer service is staggering. I have detailed records of all communication attempts and photo proof of the damage, and I am now prepared to pursue legal action if this is not resolved. Bottom line: - Mr Appliance caused major damage to my home. - Mr Appliance refuses to respond, repair the damage, or complete the original service (despite being paid for it). - Mr Appliance ignores emails, calls, and even BBB complaints. Avoid this company at all costs

In summary, our complaints are (1) the technician was not the expert we anticipated, neither technically nor professionally; (2) we were not told about a restocking fee (and it remains unclear which part was restocked); (3) we were provided an invoice showing a overpayment with no follow up or corrected invoice; and, (4) we made several reasonable attempts to understand the situation and no one ever called us back. And the washer was never repaired. We wrote the headquarters and were told that the issue would be investigated, but similar to the local company, we still have not received a reply (after more than three months).

Called and scheduled for them to come check out my refrigerator. They could not give me a specific time, just sayed they would call. I told them up front I needed 30 minutes to get to my house from work because I could not sit at home and wait on a call. The person I spoke with assured me that would be fine and they would make a note of it. The day comes and I get a call from the service guy that says he will be at my house in about 15 minutes. I told them I would be there as quick as possible but it would be at least 30 minutes. I also told him I had informed the person I spoke with when making the appointment that would be the case. He seemed fine with it and sayed ok. I jump in my truck and get several miles down the road and get a call from someone else at their office telling me that the service guy cannot wait. Said I would have to reschedule but still could not give me a time when they could be there, again they would just call when they were close. So they expect you to sit at home all day and wait on a call that is at there convenience. Great customer service! After seeing the other reviews, it was probably for the best.

Called Mr Appliance and spoke with 3 different folks within one day and all 3 had different rates based on where you live. Tampa office said $149 to come out and determine issue. The next company said $139 which was listed in Clearwater and an hour later I called to verify some information and was told rate was $125. The next day a rude woman called back to let me know when someone was going to come I at that point asked what was the rate and her location she said $149 and Tampa. She told me they were all owned independently and depends where you lived and if you had a stackable and if you had gas or electric. She hung up on me because I was asking questions she had a hard time lying about and I said why the price differences?? I would find someone other then this company since they are clearly NOT transparent on their pricing structure.

I would never use this company again, and I don’t even want them to set foot on my property. Please look elsewhere and save yourself the frustration and time. I read online reviews but failed to check the BBB rating for this company. The rating is an F, and they earned it. If you want to see what your experience with this company will be like, please read the reviews from the BBB. My experience fits right in with all the others. This company is dishonest, the miscommunication is ridiculous, and there is zero follow-up. My dryer needed to be repaired. The technician came and diagnosed the problem but had to order two parts. I was required to pay for the complete repair before they would schedule the actual repair. That should have been a huge red flag. I had already been without my dryer for a week and thought that this company would do what it promised. I paid for the full repair and was told that the part would arrive the following week and the technician would complete the repair. There was no written confirmation, just a verbal statement from the technician. The evening before the repair day I finally received a message with the window of time the technician would be arriving. The morning of the repair day I received a call asking me to call them when the parts arrived so they didn’t send their technician if I didn’t have the parts. That’s when I knew something was wrong. I went ahead and located the parts at a nearby distributor and went to purchase them even though I had already paid Mr Appliance for the same parts. While I was on my way back from the distributor with the needed parts the technician showed up one and a half hours early. He said the parts had been shipped to the wrong city and left. If he had arrived during the promised window of time, the parts would have been at my house. I called Mr. Appliance, and after trying to get through for 40 minutes, they told me the parts were sent to my city, so the technician was wrong. They had no answer for why the technician did not show up as scheduled or why he left. They have my money and I still don’t have a working dryer.

It’s only a one because I don’t have the option for a zero. Waited a week for my dryer repair. Just got a call last minute stating “I have to reschedule your repair “. I’m livid. Monday is the only morning I can be home due to work. They evidently drop scheduled appointments for refrigerators. As if it couldn’t wait 2 hours. I get to go another week without a dryer. Clearly not enough staffing. All she kept saying in response was “I know.” No, you clearly don’t.