National appliance service franchise network, headquartered in Waco. Information on locations, services, franchising, and employment. Features online repair manuals.
Mr. Appliance (mrappliance.com) has 328 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Jennifer C.
Looks like I dodged a bullet based on these other reviews. I scheduled an appointment for 12p-2pm and the lady called me at 1:12p saying that the technician has a doctors appt. and cancelled the appointment. I had even arranged for someone to be at my house and they knew that. Very unprofessional!!
Renata G.
Attempted to get someone to come fix our dishwasher. 4 calls later and a week after, yet to have anyone get back to us on a possible appointment. Ended up working with another company
OLIVER
DO NOT USE THIS COMPANY!!!! Horrible experience. They quoted the price to fix glass on our oven to be the same price as a new oven! what a joke!!!
Judy Bolin O.
Receptionist told me on the phone that there would be no charge since they were at my house the week before and I had paid over $200 BUT I was charged another $130.
christine
First DO NOT buy LG appliances. I"ve had major repairs on both LG refridgerator and now LG gas stone in less than 4 or 8 years. then DO NOT use Mr Appliance. Service man first diagnosed the problem as a faulty sensor for $135. Total repair $363. Brought the part only to now diagnose a faulty control board.. another $140. Now, he "transposed part no wrong" so it will cost even more. I am now in for $600 and could just buy a new stove. So after I canceled the 2nd repair, somehow I was refunded more than total for the 1st. They charged me for 2 service visits when the technician failed to diagnose both the 1st time. Just keep talking on more and more.... Smells of a scam. Never again.
Renee B.
They misdiagnosed issue. Didn't know how to work with my appliance and they changed pricing consistently. This happened in July.
R B.
Where do I start. Pricing is sketchy. $129 to walk in the door plus labor added to that. Bill ended up being $223. Apparently that’s for the first appliance. I simply was not aware that if they simply look at the boot of a front loader washing machine for a minute, that’s an additional charge of $64 w/tax. Had I known that ahead of time I would have just had the initial appliance repaired. Repairman was professional, polite and the best thing with dealing with the Mechanicsburg Mr Appliance. I’m in the service industry and my charges are upfront and crystal clear. If I missed something I eat the cost. No questions asked. Use these people with eyes wide open.
Christine W.
If I could give the company a zero I would. Have a thermador dishwasher. The service representative clearly was not from my area, and more or less from a call center that I wouldn't be surprised if it wasnt even based in the united states. The woman read a scripted response to my call, and when asked questions that deviated from her script, she sounded like a robot and kept repeating the same thing. All said and done, she couldn't give me an answer If they serviced therador appliances. I would still have to pay $139.99 for a visit even if they showed up to tell me they didn't work on thermador and couldn't do the repairs. Total scam. NO THANKS! Stay away!
