Mountains PlusReviews of mpgear.com

bike rack was just what i wanted and for the best price i could find online.

First order with this retailer and received the desired bike rack as promised. Best price I found online by $40. Very happy with this purchase and would use this retailer again.

Thanks for the quick service

MP Gear definitely has some of the best prices I've seen online. It's too bad that their customer service and processing leaves a lot to be desired. Apparently, my order fell through the cracks and was delayed for weeks. I had to follow up several times via email and phone just to make sure that they did not forget about me. The entire time my order showed "pending on hold" on their website and it was never updated. It does not instill much confidence when this happens. I was told by 2 separate employees that my order was being processed and that it was "being drop shipped by another vendor". After two weeks, I contacted them again for the 3rd time and finally got some movement. I think I may have gotten the owner. The person apologized and said that a couple of key employees had quit which is why my order was stuck in limbo. I did finally get my order and all was well but it took 3 weeks to receive it and it wasn't an easy or flawless transaction by any means. It was by far one of the worst online buying experiences I've ever had in my years of buying online and this includes buying from shady Brooklyn camera companies. I hope that this was just a fluke. They do have a nice website and ordering process. I wonder if they even stock these items like Amazon or the like. Chances are these guys have great intentions to provide the best prices for their customers but they seem overwhelmed with the traffic they get and don't have an efficient system in place to process orders quickly and accurately. I have high hopes for MP Gear and I may try them again at some point but there are other online stores who are much more reliable and process orders fast. Perhaps, these guys should team up with Amazon to help with fulfillment and processing? I am happy with the product I ordered thankfully. I would hate to think about the inconvenience of returning an item I purchased from them. Your mileage may vary.

I've found there everything for my ultra running races and even more!

have used it for several day hikes, easy to use, heats water fast for drinks and for MREs.

I was sent the wrong size and contacted them immediately to see if the correct size was available. Never heard back. But they did call in regards to the original order very quickly to let me know one item was out of stock and to share other options with me, which was great. Products were great quality though.

Ordered an Osprey Hornet backpack from the web site only to get a call back later that they had listed the wrong size backpack and it was actually smaller than advertised. I cancelled my order and chucked it to "stuff happens". Shortly thereafter I used a coupon to order an MSR Stove Maintenance kit for my MSR Rapidfire in preparation for a trip. The stove was back ordered for weeks and I had called and asked to have it shipped overnight at no cost which was approved by a manager. The stove was shipped via regular mail weeks later. I decided I could not trust MPGear with the purchase of a Jetboil Flash Stove and went with another outfitter which delivered it on time. My calls to customer service left me with the sense that there is a lack of organization and of clear and effective systems and procedures. Although very kind and respectful people it seems like they conduct business in a fast and loose manner. I could not trust them with more expensive high end purchases.