Karolína W.
I also purchased Minotaur Bull head on…
I also purchased Minotaur Bull head on 12of october, paid extra for faster delivery and did not recieve it yet. After contacting the company i recieved email that it will be shipped mid november, product is in production. I really hope i can get it by christmas as it is something i have been looking for long time. Order number is MY 12848
Response from MoYustoreNov 14, 2023
We sincerely apologize for the inconvenience you have experienced in this shopping experience. After you canceled your order, we have refunded you on December 29, 2023. Regarding the Minotaur Bull head sculpture you ordered (order number: MY 12848), we understand your disappointment about the delayed delivery and thank you very much for your patience. It should be noted that the product you ordered is a pre-sale product, and we have clearly marked the relevant information in the product description. After you contacted us, we also promptly informed you that the estimated delivery time is mid-November. The product is currently in production and we will ensure that the product is delivered to you before Christmas. Regarding the additional shipping fee you paid, we will upgrade you to express delivery to minimize the shipping time and ensure that you can receive the product as soon as possible. If you can't wait and want to cancel the order, we will also refund you as soon as possible. Once again, we sincerely apologize for the inconvenience caused to you. To show our sincerity, if you purchase our products again in the future, we will provide you with free express delivery service. If you have any other questions or need further assistance, please feel free to contact us. Thank you for your understanding and support!