movingapt.comReviews of movingapt.com

Horrible the worst.been waiting for my stuff. Was told it would be delivered on Saturday or Sunday today is Tuesday and I was told to call back next Monday. I was told 3 to 15 days now that said 21 business days the picked my stuff up 2 weeks ago and it's still 1200 miles away. This is ridiculous. I almost forgot.. when they came to pick up my stuff they were a day and a half late. They showed up at 730pm with 1 person to move all my stuff.leaving my son and me to have to load all the heavy furniture into the truck. If I ever see my stuff again I will be realy surprised

Caused over 50K of damage to out things and they offered $200 for replacement. JUST THE WORST COMPANY EVER. And our customer service "rep" could not be bothered to return calls. Also our things were 2 weeks late. RUN DONT WALK FROM THIS COMPANY!!!!

They lie from the beginning. Promise no up charges or additional fees then neglect to tell you the initial charges are broker fees, it the actual moving fee. Then they savagely underestimated the cubic feet of items to move (by 100%). So, what was initially quoted as a $4000 move ended up costing over $11,000. I have no idea how this is legal.

At first it was a pleasant experience and really thought that they were really going to be affordable the quoted me a good price better than any other moving company (red flag).Put my deposit down electronically signed the contract. Moving day from California too Tennessee that’s when the nightmare started. The moved ended costing more money like over 5,000 more than first quoted, and we had sign a different contract because it was a third party moving company who didn’t send the right size truck that we requested. Never again would I use APT movers and I will definitely let others know as well

WORST MOVING EXPERIENCE EVER!! DO NOT USE MovingAPT!! They are NOT a moving company, they are a broker. They will subcontract the job to some god-awful moving company, who will in turn subcontract it to another horrible moving company, and so on, until there's zero accountability. Your stuff got broken in the move? Good luck figuring out who actually moved you, who to file a claim with!! They charged me DOUBLE what they initially quoted, including charging me for an additional stop WHICH NEVER TOOK PLACE BECAUSE THEIR MOVERS SENT AN ABSURDLY HUGE 18-wheeler truck that would not fit in or anywhere near my storage facility. Not only did they charge me an addt'l $250 for the second stop that never took place ... they charged it IN TRIPLICATE -- once by each moving company involved! They also charged me the $499 broker booking fee in triplicate. Their invoicing could not be more opaque. There were last minute date changes, non-existent communications, all kinds of delays. Then, when my stuff was on finally on a truck and somewhere in Baltimore (it was being moved from CT to TX, I put several AirTags in my boxes to track location), they called and said I needed to pay an additional $500, else they can't guarantee my stuff would be delivered at all!! They held my stuff hostage for ransom!! JUST. DON'T.

I wish I had read the existing reviews before choosing this company, as I would have seriously reconsidered using them. Hopefully, my experience helps others make a more informed decision. I recently moved from Las Vegas to Connecticut. Before speaking with Moving APT, I had already contacted two other companies and had actually decided to go with another provider whose quote was about $300 higher but willing to negotiate. When I called Moving APT, the sales representative I spoke with, Lane, persuaded me to switch to them by committing to a delivery timeline of approximately 10 days, which was my top priority. Unfortunately, it ended up taking an entire month for my items to arrive. I also paid over $1,000 more than the original quote because Lane had not included everything we discussed in his estimate. After a week passed with no updates, I called to check on the status of my move and discovered that my belongings had been picked up and placed in a storage unit and had not even left Las Vegas. They were still waiting to find a driver. It was at this point that I learned Moving APT is actually a brokerage, not a moving company, something that was never explained to me. I tried reaching out to Moving APT several times but could only reach their service department, which could do nothing more than "leave a note". Lane stopped responding to the number he originally provided, so I emailed him expressing my frustration about the 10-day delivery promise and the fact that my items hadn't even left the state after a week. His response was simply that he understood my frustration, and he provided me with the number for someone named Andrew. When I spoke with Andrew, he admitted that Lane had made commitments he should not have made and said he would look into my delivery timeline. That conversation was on a Thursday. I waited until Monday, but after hearing nothing back, I called the number he gave me, only to reach the service department again. After several days of repeated calls, he finally got back to me almost a week later and told me my items had just been picked up and should arrive within 5-7 days. Seven days passed with no update. On the eighth day, I received a text from someone at Moving APT asking if I had received my items. When I told them I had not, they said they had just spoken with the moving company and that my belongings would arrive within a day or two. It ended up taking nearly another full week before my items were finally delivered, and I had to pay an additional $700 upon delivery. Moving APT is not who they present themselves to be. They will tell you whatever is necessary to secure your business, their communication is extremely poor, and they do not follow through on the commitments they make. This has been the worst moving experience I've ever had, and I hope others can avoid the same situation by learning from what I went through.

Run! I would put zero stars if it was an option. My suggestion would be to not do business with this company. Unethical business practices. This business is a broker, which means they contract your move to the cheapest contractor to pack and ship your belongings. In our case we cancelled the move entirely due to unforeseen circumstances, and are now fighting over the refund. Their agent, Ian promised a full refund if cancelled within 7 days of booking, but they insist on keeping 10%. We will now have to get our attorney involved to sort out the mess. I'm actually glad we did not go with them after what we've experienced to this point. The last thing I want is for them to hold our items hostage while they try to extract more money before delivering - that seems to be a common occurrence that others have experienced.

Never Use Moving APT – Beware I chose Moving APT because they had good reviews for long-distance moves, but my experience was terrible from start to finish. Everything started smoothly when I reached out. I carefully went through my inventory, measured everything, and settled on a price. But when moving day came, no one showed up during the scheduled window. Hours later, the driver called and said they were stuck on another job and would come the next day. After rearranging work and childcare, they were late again. When the crew finally arrived, it was only two guys — despite me paying for a full pack. They had no packing materials, so one left for over an hour to buy supplies. Then, despite the fact that I had sold several large items (couch, tables, TV stands) from the original inventory, I was told my cubic footage was too low and the price went up. Packing was painfully slow, and I couldn’t get anyone from dispatch on the phone — calls would ring and then disconnect, with no way to leave a message. The driver then tried to pressure me into paying more than the agreed-upon deposit. Delivery was no better. Instead of arriving on a moving truck, my belongings showed up in an old sprinter van with a trailer. Items that were taken apart at pickup were not reassembled — I was told that wasn’t their responsibility. The movers also tried to charge me extra because they didn’t want to carry my dresser upstairs. Overall, this company was unprofessional, unreliable, and dishonest. Moving is stressful enough without dealing with this. Please do yourself a favor and choose another mover. I will never use Moving APT again.