Dave F.
Refused a refund for non-delivery of pictures
Ordered five times from The Movie Store between 2017 and 2022. Some pictures were excellent, others much lower quality. As there are no similar companies here in Australia, I kept ordering. Sixth order never showed up. Grudgingly given a refund after emails repeatedly ignored. Ordered again in December 2022. Tracking showed pix got to Australia and disappeared. The Movie Store refused a refund, even though there was clear evidence the prints were never delivered. Company often ignored emails. Months later the tracking showed the prints were on their way back to America as they had been wrongly addressed and therefore undeliverable. Company acknowledged the prints had been returned, but still refused a refund. A complaint to the Better Business Bureau (an American consumer rights organization) resulted in BBB being ignored by The Movie Store. I eventually had to do charge back on my Visa card, resulting in a full refund after about eight months of hassle from The Movie Store. I would not order from The Movie Store if you are an international customer.