Movie Mail LLCReviews of moviemail.com

Ordered two seasons of a series. Was notified twice of despatch of both series but only received series 1. Five days later received another copy of series 1 ! Still awaiting reply to e-mail. Could be a simple error or a structural fault with company. I am not optimistic from long and bitter experience of these smaller companies. May have to write it off and order from Amazon! A few hours later and I've got a reply promising a quick replacement ( and apology ) with request to return the original post free. Its getting better. I'll update when its sorted out. Four days later and series two has arrived ! Apart from the original screw up this seems to me good service. I dont think my original scepticism was entirely justified regarding Moviemail , and I would now consider them a reasonable/good company to buy from. The problem seems to stem from the attempt to merge computer systems after the takeover and an (all too typical) failure to train staff properly - faults found in many companies today . I'm sure this is done in the name of efficiency (the modern kind not the real thing ) and probably inevitable these days , but annoying all the same. Now I would give them four stars and most likely use them again.

I ordered a Cinema Paradiso dvd which eventually proved to be unobtainable. It took some time to sort this with Moviemail but they eventually agreed to provide, as an alternative, another dvd I also wanted. This was somewhat more expensive but they absorbed the extra cost. I suggest phoning to make sure your title is available in a reasonable time.

I have used this company in the past but I find it takes them forever to send items out that are listed on the site as in stock causing me to have to chase up as no communication was given. I decided to use them again recently and again items have not been sent out for a while. I wont be using them again.