Moustache Coffee ClubReviews of moustachecoffeeclub.com

I signed up for Moustache Coffee Club through a discounted Black Friday promotion and later requested cancellation. On January 18, I was charged for the subscription. Due to a brain injury that affects my memory, I do not recall receiving the coffee associated with that charge, though it is possible that I did. Initially, I believed I had been charged multiple times. After reviewing my records more carefully, I later confirmed that there was only one charge. I contacted support to ask whether the coffee associated with the January 18 charge had been shipped or delivered and to request cancellation. I received an initial automated response explaining that the company is a small team and directing me to self-service cancellation, but my specific question about delivery status was not addressed. I followed up to explain that I might be mistaken, provided context about my memory issues, and explicitly invited correction if their records showed that the coffee had been delivered. I also apologized in case my message caused offense. Rather than receiving clarification about shipment or delivery, the response included the statement: “I deal with people like you all the time.” No confirmation was provided regarding whether the coffee had been shipped or delivered, and the underlying billing and fulfillment question remained unresolved. I am sharing this experience to document the communication and outcome. Others may have different experiences, but this was mine.

Tried this service since I had just recently came from another plan and tried all their coffee. Figured I would give this service a try. After about a couple of weeks, I noticed I kept receiving a load of coffees from them. Couldn't understand why until I went to their page and tried to navigate through their confusing setup only to finally find out the service defaults to their most expensive plan that sends you coffee every week. I could barely go through the one bag in one week but that's not the gist of my complaint. My complain is the fact that they claim the coffee is freshly roasted but it tastes like it was old coffee that was reroasted. I have been an avid drinker of all different kinds of coffee from the cheap stuff to the very expensive coffees for over a past 2 decades and there is no way coffee is that dark but yet comes off tasting that light. It took me 3 to 4 times the amount of coffee I normally would use with any other coffee just to get any flavor out their coffee and trust me when I say it wasn't just with one of the coffees I was having this problem with since as I said I was receiving many of their coffees and NOT by choice. Also ended up finding out the hard way you can't just cancel this service. You have to email them to cancel and hope they respond back while having to keep going back to their site to try and manual prevent the site from shipping more coffee since the other problem with this site is that you have to manage the deliveries on a week to week basis rather than having an option to stop the deliveries altogether or at least stop the deliveries for the month. Would not recommend this service.