Jason S.
Requested refund almost 4 days ago. Nothing
I have contacted customer support on 12.12.2022, asking if their proxy allow ip whitelisting in their week long package, so I can test the service out before buying a monthly one. Support said it was all good, and that it supports it. I went ahead and paid by Bitcoin, since then, support has said the package does not support ip whitelisting which is a major no-no for my use case, and thus I requested a refund, it's been 94 hours and no one has refunded me. Customer support agent said it will be processed within 48 hours, and that some sort of imaginary department is "processing" it, of course, double the time has passed, and no one has refunded me. This website is a major scam, it's better to leave your money on the street then to give it to those scammers.
Response from MountProxiesDec 16, 2022
Hi, we are absolutely sorry for the delay with the processing time of the refund. We will be processing your refund within the next 24 hrs. We would like to also clarify that we never intend to mislead customers and the whitelisting feature is only available in monthly packages and not the weekly that was opted in here. If you would like to still try our proxies for a week (Free of charge) we can assign you a new week and whitelist your IPs from our backend.