MountainsmithReviews of mountainsmith.com

DON'T TRUST THE ZIPPERS! BUYER BEWARE!!!!

Poor customer service. I purchased a set of walking poles for about $90. They were foldable and I could not straighten them and lock them. I watched several videos on the net but was unable to lock the walking stick. I left 4 messages on the number on the Mountainsmith website but they failed to return any call. I sent an e-mail and got a response saying "hey" and referred me to the internet. I went to the post office with the address on the Mountainsmith website but the post office worker showed me that the address was wrong. So I searched the internet and used the alternate address. The company still has not contacted me so today I sent an e-mail and was informed that the poles are being returned because I sent them to the repair place. The company does not offer any support.