Completely incompetent and dishonest idiots at this establishment!
I paid for a faster shipping service and received written notification of the expected delivery date.
This made no difference to those I exchanged emails with and communicated with via phone.
In fact, I received an email stating that faster delivery services were not available. . . ?!
This business should not exist.
Fortunately, the email communications provide evidence to dispute the charges with the credit card company.
GR
Greg
They do not offer free returns
They do not offer free returns, had to pay $10 to ship back one pair of gloves that didn't fit.
JO
John
Awful Customer Service
Customer service hadn't responded to my emails in over a week, just to tell me I couldn't exchange my helmet and they're sending it back. What a waste of time. Going to CycleGear anyday over this place.
KH
Kevin H.
Terrible experience
Better customer service would be nice. Letting people know their sizes are NOT true to size and run small to say the least. They don't believe that though. They think the consumer has been wearing "vanity" sizes and that their items aren't the ones that are miss sized or in the owners words "vanity". At 5'7 160 a large in any brand or style will fit me and in some cases be big. Not tiny in the case of the jacket I ordered from them
GE
Germaine
Would give "negative" 9999 if possible
Would give "negative" 9999 if possible. 12/20/21, I ordered an HJC RPHA11 helmet for XMAS, AFTER stating to vendor TWICE that my ONE requirement is that the shield MUST STAY OPEN for city driving and lower speeds (neighborhood speed). The helmet description / specs state "secure" ratchet system, which is deceitful, as the shield detents are NOT secure by themselves, but weak and limp "in the wind", which allows the shield to very OFTEN close abruptly by itself, unexpectedly during city driving speeds, or slower. This detent / shield closing information is NOT disclosed in specs/description, and vendor / owner did NOT provide any such "negative" info about the shield or helmet when told of my requirements PRIOR to my order. How is this good customer service? To make a long story short, I asked for refund several times within days of delivery / discovery of problem, all to no avail, but instead was thrown into HJC warranty program for an "alleged fix" after being told by owner that they could do nothing else for me. Yes, you could! REFUND MY MONEY for having deceived me! MG only has alleged good customer service (feedback) from people who had no problems / issues with a product's "functionality", and whose money they get to KEEP. If you want your money back after experiencing disgust with a product due to omission of critical consumer information that would have prevented you from buying it in the first place, deceit by misrepresentation in description, or any "functional" problem discovered while "using" a product, they refuse to acknowledge their role in this mess. They tout being in business for over 20 years and that they often write their own product descriptions (this per website). I recently was told by VISA (charge back situation) to send the helmet back to them, of which they have refused to accept. I will be informing my 3 ride clubs, and all associated network clubs throughout the USA, of a "crappy vendor" to stay away from. MG is incredibly obstinate and arrogant to NOT even try to work with a customer "fairly", especially when there is both product description misrepresentation and omission of information that, should I have known the WHOLE truth from specs / description, would have deterred me from buying this helmet in the first place. Wake up people, this is the age of social media! (FTC Policy Statement on Deception from 1983)
DD
D D.
Ordered a HJC helmet as the weeks…
Ordered a HJC helmet as the weeks ticked by along with emails, to which it took days for a reply if at all After 4 weeks l was on the look out to see if had been delivered to a different address
Sure enough, left on the door step and not even signed for.
Shocking service to say the least. I could of written a book about the lack of service.
Never again
RI
Ripped
The web site said free shipping in the…
The web site said free shipping in the continental us I live in Alaska the second largest freight terminal in the USA and Alaska is in the North American continent when I placed the order it was 18.00 and they applied a small discount since I had never ordered the brand jacket before I asked about size and if I had to get a different size how would the return be shipped they told me I would get their discounted rate so it wouldn’t cost me so much. They lied!! Just my luck the sizes ran very small when I called about the exchange process I asked them for a return label with their shipping rate and I would pay for it they said the return shipping cost was on me and that who ever told me that was wrong I told them the person that told me that works for them not me and that they should stand good for their word they hung up on me. So I called back got someone different and got my return number I didn’t even ask anything else it cost me 52.00 to return the jacket.. instead of 22.00 most places ship free to Alaska so I reordered from them.a company that isn’t as good as their word is no good to me. I did not reorder from them and never will.
