MotomillionReviews of motomillion.com

Complete lack of communication. Really seems like they don’t care. It’s like pulling teeth to get a tracking number.

I’ve had one of the worst experiences ever with Motomillion. My order from August was never delivered, and multiple items were never even shipped. Despite USPS confirming tracking errors and lost packages, Motomillion (through their reps Emmanuel and Hector) has repeatedly refused to either reship or refund me. Instead, they hide behind an “insurance claim” process that has nothing to do with the customer. Even more outrageous, they’ve lumped items that were never shipped at all into this claim — which makes it clear they are using customers to file claims and profit, rather than fulfilling orders honestly. I was even told I should place another order while waiting for the claim. That’s not customer service — that’s a scam. The responses I received from Emmanuel and Hector were copy-paste excuses that ignored the facts I provided and contradicted themselves multiple times. Motomillion is not a trustworthy company. They refuse to take accountability, they stall refunds, and they try to make customers carry the burden of their broken shipping and insurance schemes. I strongly warn anyone considering them: do not order from Motomillion. If anyone would like to see the full email thread, I’m happy to share it. This company has no defense on this.

Loved the guys (mani?) videos on YouTube. Decided to order $4500 worth of parts for a new bike as I prefer supporting local business. Paid $300 for overnight shipping. I confirmed via incoming call from them that: no problem, everything in stock, would receive the following day, they would pack the order immediately to get out same day and high likely hood will receive the next day. Next phone call that they needed a credit card authorization form because $4500 is above the average order. Seriously? High end motorcycle parts supplier offers overnight shipping but then makes you fill out forms to get your order. Filled that out within 30 minutes, confirmed order still going out and everything in my order was in stock. Next phone call that half my order was drop ship and not in stock. I confirmed twice before it my order was in stock with the exception of a belly pan which would come weeks later. If they didn’t blatantly lie to me, their incompetence is showing. Then within an hour saying okay, I receive daily email and phone calls for days saying they didn’t receive credit card authorization form. I already filled out their document, within 30 minutes of receiving it, sending them pictures of multiple forms of ID and credit card. Personal info these clowns are collecting and storing which is against all visa/mc terms of use. These guys are in Miami- keep in mind that Florida has the lowest education rates in the entire US which explains why everyone I spoke to or emailed with is sharing 1 brain cell between them. Complete incompetence. Had to call credit card company to get money back. Avoid and find your parts at another small company. This is mostly a drop ship company that has a fairly poor reputation online. If you can wade through the BS and you’re patient you’ll get your stuff. But other reviews on BBB complain about receiving used items (returns probably.) and you’ll have to wait weeks if they don’t stock. I deep dived into their reputation after my experience and found far more negative comments than positive. Not fair to call them scammers but pretty close. They had me send multiple forms of identification and pictures of my credit card front and back… all for them to never send my stuff. Even the stuff that was in stock.

Oh boy. It took over a month to receive the wrong item. When I purchased the item there was no information about it being backordered (unfair business practice). The item they have posted (part number & photo) that I purchased is different than the item I received. Their excuse? It's a new design from the company. It doesn’t matter if it’s a new design (not the case), if you would have had this item posted I wouldn’t have purchased it because it's not what I was looking for. It's clear misrepresentation on their part and they refused my return because I opened the part and tried to install it in the hope that it would work, which it didn't. The part was not damaged in any way and I had all the original packaging.

Bad experience in buying with those guys, they sell and do not have the products for immediate delivery ... it takes 4 weeks! Emmanuel needs to take a course on how to treat the client better Not even!!!

Ordered a week ago. Didn't get a confirmation mail or an order number. Still no news about any processing or shipping. No answer form customer support. Don't order here.

I ordered a 525 to 520 conversion kit, after watching motomillion video on youtube for my Ducati Diavel v4. Motomillion claimed the kit is a direct replacement both in their video and website. The kit was put together and sent by Motomillion. I received the kit and proceeded to install it on my motorcycle. Unfortunately, motomillion sent the wrong front sprocket, a T17 instead of a T16. I contacted Motomillion to notify them of the mistake. Ooooh boy, I was extremely disappointed in the way they handled the situation. First they blamed me, it was my decision to purchase the conversion kit (i kid you not). Then they claimed I couldn't return the front sprocket because i Tried to install it on my Diavel (True,that's how I found out they send me the wrong part because it wouldn't fit on my bike). At one point I had to check if they understood the situation and send them an email detailing everything to ensure we have the same understand: 1. Motomillion put together a 525 to 520 conversion kit for a Ducati Diavel v4 (check) 2. Motomillion claim the kit is a direct swap on YouTube video and on their website (check) 3. The kit was put together and forwarded by Motomillion to me, no one else did it (check) 4. The kit sent by motomillion had the wrong sized front sprocket - a T17 instead of the T16 mentioned on their YouTube video (check) After making sure they understand the above, I got a response claiming the T17 is the correct size and not the T16 that was mentioned in the video. They finaly asked me to provide a picture of the pike for their "technician" to look at it and help resolve the issue + a 5% discount on my next purchase. I declined the 5% since I won't do business with Motomillion anymore, and sent the picture required for their "technician" to resolve the issue. To this day I did not get a response back. Motomillion is an unprofessional organisation. They refused to assume their responsibility for their mistake in sending the wrong part. The part in question cost 35$ to 40$ retail. My advice is to check that they sent you the correct parts before attempting to install them. Or, do like I did and take your business somewhere else. Incredibly disappointed in Motomillion

Purchased a TWM carbon fuel cap from them in 2021 that leaked within a couple of months, when we took the tank off to replace a fuel pump. Over time, the bike started to smell more and more on petrol, while sitting on it, with the tank in place. I recently saw a video of Mani promoting the caps, in which he suggests making sure that the gasket is in place. I took my fuel cap off and found that the gasket was falling apart. Wrote to Mani about it last week. He told me that there was a batch of caps with bad gaskets and that I should write to customer service for a replacement. I did so. Someone named Taylor replied with a US$66 invoice for shipping to Australia! The whole cap cost me $25 for shipping. I raised it with Taylor and he came up with excuses like ‘we don’t set shipping costs’ and ‘we are not the manufacturer’. Firstly, while they do not set shipping charges, choose the shipping option. You don’t need priority package shipping for a small gasket that’s thinner than a folded letter. Secondly, in Australia at least, statutory guarantees apply between the seller and customer - not only the manufacturer and customer. As a lawyer, I am pretty sure the contractual obligation of the seller to provide goods fit for purpose is the same in the US. Thirdly, if they don’t stand behind the products they sell all the way, but transfer responsibly to manufacturers, why should we buy anything at all from them? What if the manufacturers they sell goods from are not contactable or out of business? What if they’ve sold you defective goods that cause serious damage? Who’s responsible? If they had integrity to stand behind their product and implied and explicit promise to the customer that the goods they sell are fit for purpose and of high quality, they would go out of their way to make up for the fact that I’ve been riding with a leaking tank for three years and they failed to warn me about the faulty gaskets batch until I took off the cap and saw the badly deteriorated gasket for myself. I raised all this with Taylor, as well as Mani, but was ignored. The act of integrity and OCD levels of high quality (product and service quality go together) is obviously just that - an act. One that conflicts with their reality. Huge disappointment. I subsequently wrote directly to TWM and they immediately offered to send a gasket free of charge, in a regular postal envelope. Their response time was quicker too. All they need to do is make sure they choose resellers who are in their league in terms of service quality.