Moschino S.p.A.Reviews of moschino.com

Customer service are extremely rude, unhelpful, unprofessional and do not help in any way. I ordered and my parcel wasn’t delivered until 14 days later… then they sent the wrong size! Extremely frustrating! I asked for a return label to send back, but I was told I must WAIT! So again I am waiting for them to send me a label to return my items………..

I purchased a moschino bag from a reputable U.K. leading department store. The quality was so poor that the outer pvc material flaked off. I hadn't actually worn the bag and it was kept in it's drawstring moshino outer cloth bag for protection. The labels are still attached. I contacted moschino directly to highlight the appalling quality and was rudely fobbed off by an disinterested advisor. Disappointed is an understatement!

Ich habe Geldbeutel bestellt und die Seiten sind nach einem Monat bereits kaputt. Wie kann das sein. Das Produkt hatte originalpreis 90 Euro.

Habe meiner Frau eine 300€ Tasche gekauft die sie sich soooo sehr gewünscht hat. Nach 3x Tragen blättert das Leder ab - der Kundenservice sagt „da sind sie irgendwo hängen geblieben“. Saftladen.

DONT BUY FROM MOSCHINO.COM It’s so difficult to get the order and refunds and they charge for deliveries Better stick with Versace and Department Stores that you know and trust because Moschino.com dosent value it’s customers

I bought a Moschino handbag and dress in Italy. Used the handbag less than half a dozen times. On Christmas Day 2022 I used the bag along with the matching Moschino dress I bought. I was encouraged by the shop owner to buy the handbag at the time as it matched the dress.Using the bag on Christmas Day the colour of the handbag started peeling off the bag! I thought I was buying leather for the price of the bag but instead it is plastic. I paid $AUS 300 for the bag. The bag is faulty and cannot be used as the plastic is peeling off all over he bag! I have tried customer service in Australia …NO contacts! Spent hours in Sydney Australia, trying to locate a contact…probably 7hrs…trying to get through to a contact in Italy. Given this number from website and rang the number in Italy twice in January 2023 , 00113902 9475 9449 and left a message to contact me but NO RESPONSE! I rang during Italian work hours…AUS 10 hours ahead. The service is so inadequate for a multi million dollar business. I tried multiple times to find a Moschino contact in Australia but to no avail! I am waiting for Moschino to contact me in Australia via this review or my phone message to Italy 10th and 11th January 2023 for a verbal reply and a refund on this handbag. The handbag is faulty and second rate quality. If I paid $30 for the bag I would understand I was buying plastic but not $300. I bought a VALENTINO handbag on the same trip and have used it many more times than the Moschino and it is in PERFECT CONDITION still…as good as the day I bought it. The Moschino bag is ready to be thrown out as i cannot use it any more in the condition it is in.

Omg love moschino bags purses however, the same cannot be said for their customer service. It is appauling shame on you.

Disgusting service. I think the way this company have dealt with me is absolutely terrible. Firstly they give me incorrect information re 10% discount for subscribing, then not receiving any emails regarding my order, to now being sent the wrong item in the post. . I have asked Eleonor S. And Mary L. 5 times in total - won't send me the correct item nor give me details to make complaint. Instead completley ignore what I am saying disconnecting chat room Disgusting service for brand name. They are rude and know nothing about customer service. An absolute unhappy customer will not shop with them again ZERP STARS!!!