Morris 4x4 CenterReviews of morris4x4center.com

Ordered a 1,600 dollar bumper and Fedex lost it. I filed a claim which is what Morris told me to do, and turns out after calling 3 times THEY needed to file the claim! So a month to the day and I’m still out 1,600 dollars and no bumper! Terrible customer service and I’ll never order anything from here again.

These guys tell you what you want to hear and get your money. They have delayed my two orders for over a month with multiple delays. I had called in the orders, they put in some keystrokes and claim the products are in stock. Well, perhaps the metal is in stock but the welders and powder coating is not? If you have months, give them a try.

I understand covid has caused issues but seems like this company has had issues before covid. I placed and order for a class IV trailer receiver during the last few weeks of July with a ship date of July 31- Aug 3. No shipment on July 31. After 1 to 2 hour of sitting on hold and waiting in a chat room on August 1st I was told by a rep that it was "GAURENTEED" to ship on Aug 3. August 3rd passes by what do ya no no shipment. August 4th I recieve an email at 7pm stating that due to covid my shipment date has changed and will be shipped on August 13. I sat on hold again both the chat and phone for 3-4 hours this time until I was able to make contact with someone that confirmed this was true. And now here we are August 14,2020 still no updated shipment status. Wish I would have read the reviews for this company before I ordered now I have money tied up in this company waiting in a shipment that'll probably never happen or waiting for a refund that can take half a month to recieve 😒. Called in today to see if my order had shipped out on the email date of 8/13/2020 only to be told it will ship on 8/24/20 when asked why it was said to be on backorder and not sure when it will actually ship. Just as the others have stated no mention of back ordered anywhere on the site. Also add another 4 hours wasted today waiting to speak to someone.

Saturday, July 11th I placed 2 orders (6 items total) totaling almost $700. I received tracking on 2 of the items, the smallest ones. They showed up as scheduled. The other items have trickled in with no tracking made available to me, except a final (still undelivered, apparently untrackable) item that I am now waiting over an hour in their chat que to get status on. The day I placed my order this same item was reported wrong in their confirmation email...I ordered a SmittyBilt Cab Cover (Part # 1061) and their email reported it as a Smittybilt Winch Accessory Kit (Part # SB1061). I chatted with them that same day and they confirmed the correct part would come to me. I don't think it's a coincidence that it still has not arrived yet when everything else on the two orders has been received. I tried to send them an email and received a message back saying they "don't have the staff to correspond via email"! Who can't send a frickin' email? What is this the 1980's? I started in their chat que an hour and 5 minutes ago. I was told at start that I was #12 in the que. After 65 minutes I'm now #6 in their Que. I've run out of patience and time. I usually only order from ExtremeTerrain but they were out of stock on some of the Steinjager gear I needed so I tried these folks. Oh, and I'm 21 years Navy, a Vet, honorably discharged (Retired)...nobody has ever said diddly to me about a military discount! Going back to XT. These headaches I don't need!

This is the worst company I have ever dealt with. I have made several orders, but this last order has resulted in me never ordering from them again. I order wheels a month ago and still have not had any order update. I have spent numerous hours on hold and waiting in the chat que. Even when you get the magic text number you get a canned answer and no other response. Its a shame to treat customers this way. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!!

Wow, a totally incompetent customer service department. When I place my order they charged my credit card and said it would ship in 24 to 48 hours. 7 days later, no confirmation on shipping. Tried to email customer service for 2 days; nothing. Called customer service after trying to "chat", was on hold for 1 hour and 55 minutes only to be told a different department would have to handle the issue. Buyer beware you will be ripped off by Morris 4x4!

I ordered over $350.00 worth of parts from this company and was expecting a reasonable delivery time, even with the Covid-19 times affecting the deliver. I ordered the parts, they charged me and than I recieved an e-mail telling me it would be three weeks until my parts would ship. I found the exact same parts from a local parts store that day so I canceled my order. Now I am being told I was to late on canceling my order, however I canceled 4 days prior to them even shipping the parts. I can't get hold of them and I am requesting a refund and I expect not to pay any return shipping since I feel they had adequate time to stop the order. I have spent hours on the phone trying to get a hold of customer service just to be hung up on. I will never do business with this company again and would highly suggest that anyone reading this take my experience serious and learn from my mistake! Please don't make the same mistake I did

Return department is horrible stay away, will not buy from them again.