Melissa B.
Refusal to Provide Refund for Missing Order
I ordered just over $2,100 from MorningBlues in early June, split into three packages. Not one of them ever reached me. I understand shipping problems happen, so I stayed calm and simply wanted it resolved. I noticed that a number of reviews here commend Dylan for excellent customer service. Unfortunately, I did not receive anything close to that same service, and what I learned is that when an order goes wrong, MorningBlues will do almost anything to avoid giving you your money back. All three were supposed to arrive together, yet two were marked delivered and the third "lost in transit," which already makes no sense. The two "delivered" packages had no delivery photo, no signature (which FedEx requires for orders this size), and no record at my Chicago apartment building's front desk, which signs for every package. No driver leaves expensive packages outside a building on a busy city street instead of handing them to the front desk, and there is no proof they did. I brought all of this to MorningBlues attention and tried to work with them for over a month. In return I got the same repeated responses. Every request to speak with a supervisor was ignored. Rather than fix their delivery failure, they kept pushing it back onto me: telling me to file a police report, to file my own FedEx claim, and to wait 30 days, then another two weeks. It looks like I will have to dispute the charge with my credit card company to recover my money, despite overwhelming evidence that these items were never properly delivered to me. Any reasonable company would have refunded weeks ago, instead it has been a month long fight with Morning Blues. If you are considering ordering from MorningBlues, please think twice. Pay with a credit card and keep every message, because if your order goes missing you may spend weeks fighting for your own money. I gave this company every opportunity to make it right, and they have yet to do so. Update 7/9: I have been in contact with Dylan for over a month so it is hard to believe that they have no idea what is going on with this order. I emailed to their customer service email again with the requested information and they ghosted me, no response. Update 7/13: They pretended not to know what is going on. After providing order number and reference, instead of customer service reaching out to me to try to resolve my issue. They tried to flag this review for containing harmful or illegal content to get it taken down. Completely dishonest and unreputable company. Buyers beware.
Response from MorningBluesJul 6, 2026
Dear Melissa, We sincerely apologize to anyone who has encountered unsatisfactory shipping support after reaching out to our team, as delivering reliable customer assistance is always our top priority. First, we would like to clarify our logistics arrangements: we maintain official, standardized cooperation with FedEx to ensure all shipments are fully traceable, secured, and follow strict signature verification protocols for high-value goods. Our dedicated customer service team stands ready to rapidly investigate and resolve any logistics abnormalities such as transit loss, delivery discrepancies, or missing proof of delivery as soon as customers submit valid order information to us. We always take full accountability for verifiable shipping failures and provide targeted solutions for confirmed orders with delivery issues. After reviewing our internal records, we cannot locate any matching order records corresponding to the experience you described. To allow us to thoroughly look into your concerns and properly assist you, we kindly ask you to share your complete order number, purchase email, payment receipt, and all relevant communication screenshots with our official customer service channel. With these complete order details, we will promptly assign a senior supervisor to conduct a full cross-check of FedEx transit logs, delivery signatures, and delivery records, and coordinate a proper resolution for you without unnecessary waiting periods. We truly hope to resolve this matter amicably through direct communication. Please send over your full order supporting documents at your earliest convenience, and our team will respond and follow up on your case immediately. Best regards, MorningBlues Customer Service Team