Jenna B.
Worst customer service & crews
The worst construction crews and customer care I’ve ever experienced. The company is building more condos (after 10 years) in my currently rented condo of almost 6 years, they begin cursing and jack hammering outside my children’s (age 2, 6, & 8) around 5:45am and any requests I’ve made to have these things adjusted I have been told “it’s just construction life”. Apparently the life of my family who pays to live here is not important nor is my children being able to play in their room without listening to profanity or sleep before school. I get the constant run around and hand off whenever I call to talk to anyone at this company and if I speak to the crew I’m told “me habla no espanol lady, haha” or “I’ll call the cops on you if you interrupt us” or “I have no idea who my supervisor is”, etc. It has been the worst year having them here trashing our condos and treated the residence like garbage, my kids are so tired and miserable, seriously the absolute worst system I have ever seen and my family works construction in California and is appalled, they don’t start construction in residential areas until 8am out of respect for families and that should be standard for all companies in residential areas. The company however takes none of it seriously and has complete disregard for people’s homes.
Response from Morgan Taylor HomesJul 29, 2020
Hi Jenna, We appreciate your feedback and have reported and investigated your claims with our team and subcontractors. We would however like to point out some information for you and anyone reading this review. Morgan Taylor Homes is not affiliated with the original development of these condo units, but took over the completion of the project last year, after it had been abandoned in 2008. We are following the rules and regulations established by the City of Phoenix, which has a residential construction start time of 6:00am due to the extreme heat we experience in the Valley. The health and safety of the construction crews is of utmost importance to us, especially during the summer months. We are aware that we are working in areas of close proximity to others, and diligently work with our outside vendors to communicate our expectations of acceptable behavior. Therefore we are in constant contact with the community’s H.O.A. to proactively handle any foreseeable issues. Unfortunately construction can be unpredictable and not all situations can be easily prevented. We will keep working with the H.O.A., subcontractors, and our team to keep improving the environment created through construction.