Moresoo HairReviews of moresoo.com

Mir sind die haare beim einmal waschen alle rausgefalle!! 300€ und sie wollten mir auch 50% Gutschein andrehen. Die grösste Frechheit aller zeiten!!!!! Sowas hab ich in mein leben noch nie erlebt trotz den beweis fotos die ich geschickt hab!!!!!!!

Don’t waist your time and money!!!! I bought 4 packs of tape in, Remi hair and, although the quality of hair was ok, the glue in the extensions is trash. After a day of their installation, my extensions started to fall out. After 2 days I decided to wash my hair and as I was suspecting, all the rest of the extensions felt out instantly. Since I paid 319 dollars for the extensions and 400 dollars for their installation, and I have some new ones that I didn’t used yet; my hair stylist suggested to give them a chance and install them ones again but this time one against another to make them stronger, with more hold. It didn’t work!!! I have the extensions less than 3 days in my hair. I been trying for days with costumer service to get a refund or and exchange for other ripe of extensions and it is not happening! It been exhausting!!!!They are just offering me a 20 percent refund. Save your money and time and don’t buy from them!

TOTAL and COMPLETE SCAM!!! DO NOT BUY from them!! I checked their return policy before purchasing and read that there was a 30 day return window, so I felt comfortable ordering...that's what they want you to think/feel. I received my clip in hair piece and the color is not even close to the color on the website. So, I did like they instructed and emailed their customer service to request an RMA# to return it. I get an email back telling me that color variations are inevitable...here's a coupon code for your next purchase. What the heck?!?!?! I don't even want the one I have...the hell I'm making another purchase! I'm not even going to argue with them further because my sanity is worth more than the $100 they scammed me out of. Do yourself a favor...FIND ANOTHER COMPANY TO BUY FROM ;)

Honestly the worst hair I have ever seen. Super super thin on the ends and is not good quality. What a waste of my money!!!

Literally the most fraudulent focused business I've ever come across with hair extensions. 100% false advertising regarding "human hair". This is NOT human hair and I don't know how they have gotten away with selling it as such. Their direct website has reviews that are nothing but 5 star reviews on all of their products, so that goes to show that they are either deleting anything below 5 stars or not uploading anything below 5 stars to make it seem they have top quality hair. Everything about this company is a red flag. My experience personally was 100% questionable and had the tendency of appearing like a "scam" company. I ordered two packs of tape-ins and since I was anticipating getting them delivered in a certain timeframe I reached out via email to customer service to inquire about shipping time. When I sent this email, I got a reply asking my what my address was and that they couldn't access their system. I responded with the information asked and was asked yet again for my address through both email AND facebook messenger. By the fourth time I was asked for my address, I got an uneasy feeling and asked them to cancel the order since it hadn't been shipped yet. I didn't receive a response until two days later and that wasn't even a response to my cancellation request, it was an email stating my order was shipped. I was livid and inquired about the refund process. They were adamant on me accepting the package upon delivery, trying the extensions, and if I still didn't like them they would give me a 10% refund, which is an absolute joke. Mind you, they tried to force me trying them out and giving me a $10 refund about several times via email. They would not even consider a full refund if I sent them back. I noticed through the shipping carrier that a signature was required upon delivery, so I was fully prepared to refuse delivery and that my refund would be issued, but the carrier ended up just leaving the package at my door anyway without signature. This left me with paying extra fees just to send it back. Instead, I disputed the charge with my bank and had it investigated and I eventually ended up receiving the money back from my bank. With this being said, I still had the hair extensions and decided to take them out just to see the quality. These are 100% mixed with synthetic hair per the burn test. I washed a piece of one tape in and by the time it dried it was absolutely matted and wouldn't brush through well. THESE ARE LOW QUALITY AND A WASTE OF MONEY AND THE PEOPLE THAT WORK AT THIS COMPANY ARE THE WORST TYPE OF PEOPLE THAT EXIST IN THIS WORLD.

Schreckliche Qualität, grauenhafter Kundenservice!!!! Der erste Eindruck der Haare war gut , der Kleber hat gut gehalten. Nach der zweiten Wäsche waren die Haare dermaßen. Trocken, strohig und filzig, dass sie nicht mehr zu verwenden waren. Ich habe den Kundenservice kontaktiert und Fotos geschickt. Keine Einsicht, kein Entgegenkommen. Man bat mir einen 50% Gutschein für die nächste Bestellung an. 300 Euro für die Tonne! Absolute Frechheit!! Nie wieder!!!

Do not Shop at this site. They are Fraudulent and will try to steal your money. I purchased 3 bundles of hair and when received it was not as advertised. They argued with me through email then when I asked for a shipping label they stated they don’t provide return shipping. What legitimate company doesn’t provide return shipping? Once I sent the package back, I emailed the company and asked when will I receive my refund. They stated that they will check the package and refund me my money. When the package delivered I emailed them and inquired about my refund. For 3 days they ignored my email. I emailed them back and they lied and said that they just checked the package and only 2 bundles were in it. They would only refund for 2bundles. I am still in the process of getting my full refund. Do Not Shop at this Site!!!!!!!

DO NOT use this company. They copy other companies pictures and you will NEVER get a refund. They are fake, take your money and their products are rubbish