Jeanette A.
This is the worst hair extensions…
This is the worst hair extensions company I have ever seen in my entire life!!!! They are in China 🇨🇳 and are NOT honest people at all. I ordered a topper and invisible skin weft extensions and didn’t wear or tamper anything. I actually decided to return the entire order and provided them pictures of everything exactly like I received it and they came back at me saying the topper smells like perfume which is BS! They lie so much and just don’t want to accept my return. I had to tell them in an email that’s not true and maybe they are making it up or one of their employees have perfumed lotion on their hands I really don’t know and don’t care because I am honest and didn’t even wear it at all. They refunded me $553.02 and my order was $649.45 then that next day took the partial refund back as who TF does this?? They are shady AF and a shit company and my bank seen exactly what they did too. So I will win my claim and screw this China 🇨🇳 dog 💩 company.
Response from Moresoo HairFeb 24, 2025
Hi there We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any frustration this has caused. We are committed to providing transparent, high-quality service to all our customers, and it’s disheartening to know that we fell short in your case. As outlined on our website, we maintain a clear and transparent return policy that specifies the conditions for returns and the process we follow. We take every return seriously and ensure our team adheres strictly to these guidelines. For your reference, our customer service team provided the link to our return policy when they sent the return instructions. Regarding the perfume scent you mentioned, we took this issue seriously and conducted a thorough investigation. We understand that this may have caused some confusion, and we sincerely apologize if the situation was not communicated as clearly as it should have been. Nonetheless, we did accept your return and processed it according to our return policy. We truly regret any miscommunication and understand your frustration. Please know that we are always committed to resolving any concerns in a fair and professional manner. If there’s anything further we can assist with, please don’t hesitate to reach out. Best regards, Moresoo



