MorefilterReviews of morefilter.com

I ordered from fridge water filters from Morefilter before, but the second time I did the filters I received were the incorrect size. This was determined to be an error in the product model I chose. Their representative informed me it would likely cost more to return the incorrect filters and ship the correct ones than just ordering new filters. They offered instead to ship the correct filters and only charge me for shipping, having me keep the incorrect filters. This was a more than sufficient solution for me. Exceptional customer service!

Friendly helpful service.

The filers didn’t work but they refunded my money right away and didn’t make me return them.

Ordering was easy. Price is good. Product is great.

I ordered the wrong filters, and customer service was quick to help with the exchange.

I ordered 12 (6 at a time) fridge filters delivered to 2 different locations. My initial order could not have been better. The second was problematic. I ordered them for my Mother-in-law and wanted them delivered to a different residence. PayPay caused a delivery glitch. when I opted to use a credit card they were delivered to the right place.

At first I was concerned because there was no email confirming my purchase but my credit card was charged. Then my attempt to add air filters to the shipment was delayed because ATT/Yahoo placed a Support email in Junk on my iPad. Finally, after back and forth emails, the shipment was on its way. As scheduled, FedEx said the delivery was made, however, it was not received. Support was contacted and a replacement shipment was on its way. This time it was delivered thanks to Support’s actions.

They sent me the wrong filter but when I contacted them, they told me to keep the wrong order and sent me the correct ones in a timely manner. Thanks for correcting the mistake that happens sometimes in business.